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Concierge Coordinator pt MOA

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
Sep 13, 2019
Closing date
Oct 13, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: TBD - based on business needs
Days: $13/ hour PLUS (based on experience)
Hiring rate or hiring range: $13/ hour PLUS (based on experience)
Job Description:

Job Summary:

Provides superior guest service to all guests, both in person and over the phone. Provides concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Responsible for sale of gift cards and event tickets via Ticketmaster. Promotes all promotional activities scheduled at the casino and answers any questions, as needed. Uses computer systems and telecommunications equipment to take/confirm hotel reservations. Applies high guest service standards.


Budget/Asset Responsibilities:

Conducts daily cash handling and reconciliation of sales. Secures hard copies of credit card numbers from order forms. Responsible for securing all assets and tracking of inventory.


Job Duties:

  1. Greet mall visitors. Provide concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions and amenities.
  2. Organizes and prepares tickets, access passes, and coupons and arranges/distributes will-call tickets on concert days.
  3. Responsible for troubleshooting ticketing issues with guests and resolving minor guest concerns.
  4. Escorts guests to shuttle bus. Tracks guests by scanning Club Mystic card and/or identification card.

Requirements: Part time opportunity available at our Mall of America location.
                   15-20 hours a week, weekends, afternoons and evenings

 

  1. One year retail, hospitality or concierge guest experience.   
  2. Must be able to type a minimum of 30 wpm.
  3. Proficient computer skills with Microsoft Office.
  4. Must be able to read, write, and speak English clearly.
  5. Must be able to pass basic math and typing test.
  6. Must be able to lift up to 50 lbs.
  7. Some outdoor work (30%)

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

StarTribune Top Workplaces No Year

Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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