Data Recognition Corporation

Support Engineer / Technical Analyst

Maple Grove, MN
Sep 18, 2019
Oct 07, 2019
Job Type
Employment Status
Full Time

Req #93

Tuesday, September 17, 2019 DRC is one of the largest educational assessment and curriculum/instruction companies in the industry.  

Support Engineer / Technical Analyst

Data Recognition Corporation - Maple Grove location (onsite)

Company cannot provide sponsorship for this position

No agencies, please 


The Support Engineer serves as a contact for questions on the inner workings of the applications supported by DRC from both a business and technical perspective.  This engineer partners with business liaisons to translate software requirements, contingencies, best practices and issues to ensure high level program delivery.  Engineer partners with software developers, support and QA analysts to develop logical technical processes. The Engineer also performs technical support, basic cost-benefit calculations, interdependency analysis, and prioritization exercises related to systems changes.

This role will require the ability to communicate across all levels of the company and on-site with clients.  This role also requires someone who is proactive, a self-starter and has a proven track record to work independently with minimal supervision and collaboratively with a team.  A successful candidate thinks beyond current knowledge and existing assumptions to explore new solutions and strategies, solve potential issues and has the understanding of and experience with providing exemplary customer and systems support.


  • Review production issues as they occur for a holistic analysis of the impacts and possible causes
  • Understand, provide insight and possible documentation (or assist those that will document) for the system of the test engine (from IDEAS through reporting)
  • Interact with Level 2 to understand issues
  • Interact with Level 3 to understand system design
  • Participate in issue investigation and determination of appropriate area for resolution
  • Provide recommendations for future system design enhancements to address issues
  • Act as liaison between client, Level 2, Level 3 and the Product Support management
  • Partner with business liaisons and technical teams to understand and define system goals and technical system requirements
  • Assist technical groups in revising logic for performance efficiency
  • Participate in system and user acceptance testing efforts
  • Assist business liaisons and evaluate cost-benefit and ROI
  • Understand system interdependencies and collaborate with project teams accordingly

Basic Requirements:

  • 3+ years of broad IT experience with demonstrated progression of responsibilities
  • In-depth understanding of software development methodologies
  • Demonstrated experience writing software requirement specifications and test specifications
  • Experience using SQL
  • Proven experience in an IT support/system support role with increasing responsibility
  • Assist in monitoring critical applications and systems’
  • Excellent  communication (verbal & written) skills with varied audience, including Executive Leadership and DRC clients
  • Ability to work across many business, technology and application groups
  • Experience explaining difficult concepts to decision makers to formulate plans
  • Strong situational analysis and decision making skills
  • Experience planning and deploying business and technology capabilities
  • Systems thinking ability (understand how parts interact with the whole)


The Employer retains the right to change or assign other duties to this position.
Please, no agencies 
For this and other positions, see our website

Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V



Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V and prospective employees will receive consideration without regard to race, color, creed, religion, national origin, sexual orientation, gender, marital status, status with regard to public assistance, membership or activity in a local commission, disability, age, protected veteran status, or membership in any other legally protected class.    Other details

  • Job Family Info Tech/Info Sys
  • Pay Type Salary

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