Pro Staff

Customer Service Account Manager

1 day left

Employer
Pro Staff
Location
Bloomington, MN
Posted
Sep 19, 2019
Closes
Oct 19, 2019
Ref
1_532249_3
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time

Pro Staff is hiring a mid-level Customer Service Representative to work at a medical device company in Bloomington! In this role, you will use your strong customer service skills to manage and support the day-to-day operations of sales representatives and other internal departments in order to process new orders for your customers. If you enjoy handling a high volume of activity and are experienced in problem resolution, order entry, and overall customer service, this may be the position for you! 

This is a temporary position, with the potential to go longer and even be hired on permanently. The hours of this position are Monday – Friday, working an 8-hour shift between 7am – 7pm. The pay rate for this position is $18 per hour.

Key Responsibilities include:

  • Providing service to the sales team and customers through phone calls, email, and faxes
  • Receiving orders via phone and email
  • Entering orders and processing inventory returns into an ERP system
  • Review inventory counts and allocate resources as needed to fulfill all customer orders
  • Update addresses, contacts, etc. for customer files
  • Ability to perform detail-oriented transactions within department deadlines
  • Processing complaints and service issues according to company procedures
  • Qualifications:

  • Bachelor’s degree or 2 years of high-level Customer Service experience required
  • Order entry experience into ERP system(s) preferred
  • Strong written and verbal communication, planning and organizational skills
  • Ability to demonstrate a high-level of professionalism over the phone and accuracy
  • Strong Microsoft Word and Excel skills
  • Ability to work under pressure and thrive in a fast-paced environment
  • Prior experience within a medical device industry is highly preferred

  • Apply online today, or text "apply" to 320-335-9543 to be considered! 

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