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Customer Care Representative

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
Sep 21, 2019
Closing date
Oct 21, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: Sunday, Tuesday, Thursday, Friday, Saturday
Days: $13.00 / hr
Hiring rate or hiring range: $13.00 / hr
Job Description:

Job Summary:

Monitors the health, safety and well-being of children, customers and employees.  Ensures proper release of children to authorized people only.  Understands Playworks departments and contributes to sales and retention through positive communication with customers, while providing positive, high quality customer care.  Ability to work in a team environment.  Enjoys working with children.

Budget/Asset Responsibilities:
 
POS Cash Register & Cash Handling

Job Duties:

  1. Greets and communicates current Playworks amenities, services, events, and directions to customers while providing quality customer service in a positive, professional manner.
  2. Understands and utilizes software systems at Customer Care desk, including creating security badges for customers. Ensures the release of children to authorized people only.  Understanding the priority of confidentiality.
  3. Computes charges, collects payments by cash and credit card, and makes necessary adjustments.  Prepares and is accountable for cash register shift reports, reconciliation, and cash counts at the end of shift.
  4. Works to ensure enrollment retention, repeat customer usage, and referrals through quality customer service.
  5. During emergency situations, implement and successfully complete an evacuation based on departmental procedures.
  6. Keeps work environment safe for children and employees.  Maintains cleanliness and orderliness. 

Requirements:
  1. Must be at least 18 years old.
  2. Previous customer service experience.
  3. Positive and professional behavior required.
  4. Previous experience with computer systems and money skills preferred.
  5. Excellent Customer Service skills.
  6. Pass background check, work physical and drug test.

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

StarTribune Top Workplaces No Year

Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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