HROC Manager

Brooklyn Park, Minnesota
Sep 20, 2019
Nov 14, 2019
Employment Status
Full Time
HR Operations Center (HROC) Manager

About us:

Target is one of the world's most recognized brands and one of America's leading retailers.

Target Human Resources is well known for its signature ability to build the very best teams, and we infuse our work with Target's distinctive retail brand by continuously experimenting, evolving and innovating. With the chance to positively impact nearly 350,000 people worldwide in our stores, distribution centers and headquarters, you'll be a strategic partner to both the leaders and the team members who elevate and nurture the Target guest experience. Our dynamic, passionate and responsive team comprises specialized people-professionals from several diverse disciplines. We operate behind the scenes to create a progressive culture of value, respect, reward and professional advancement.

Working within the HR Operations Center, your mission will be to enhance the team member experience through a centralized HR support model. You will have direct line of sight of the front line of HR support throughout the enterprise and will be challenged with understanding the needs of Team Members and HR clients, identifying solutions, and enhancing HR service delivery.

As an HROC Manager, you will staff, train, and provide performance management and team direction. You will continually improve the client-focused execution of core business processes within the HR Operations Center. Thoroughly understand overall business strategy and daily operations within the HR Operations Center. Evaluate process to ensure best methods are used and continual improvement is realized. Understand, monitor and analyze the work environment to identify and then act on opportunities to improve operational performance, client experience, team and individual productivity, technology issues, team and individual training, and communication within the team and HR Operations Center. You will establish strong working relationships with all of the HROC; collaboratively work with internal and external partners to drive a cross-functional approach to operational performance. Proactively seek solutions to content and workflow issues and consider the HR Operations Center, in total, when evaluating placement of work and act as a key contact for HR Operations Center projects to test new strategies within the Direct Operations team. You may also perform project management duties as assigned and based on need and HR Operations Center capacity. The exciting part of retail? It's always changing! Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:
  • 4 year degree or equivalent work experience.
  • Previous leadership experience; demonstrated leadership and interpersonal skills; ability to motivate others.
  • Commitment to guest service.
  • Ability to positively handle conflict.
  • Ability to work independently and in groups and maintain a high level of initiative.
  • Critical thinking skills.
  • Excellent verbal and written communication skills.
  • Proficiency in O365.
  • Target Stores, DC or HQ HR and/or Operational experience.
  • Workday Experience.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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