Process Improvement Supervisor

Minneapolis, Minnesota
Sep 24, 2019
Dec 03, 2019
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 10 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible to lead and manage Process Improvement Analysts (PIA) within the PMO. This includes performing process improvement tasks while leading process improvement analysts. Oversee team to ensure current process documentation is captured, and identify how efficiencies can be gained in new flow documentation.

• Lead Process Improvement staff to achieve project or request deliverables that are commensurate with their roles.

• Lead UCare staff and contracted resources. Responsible for hiring, and retaining qualified staff, conducting performance appraisals, goal development and workload oversight.

• Direct the activity of process mapping plus data gathering to develop current state models and identify root causes of waste for elimination in future processes.

• Confirm project documentation and artifacts such as, process flow diagrams, rapid assessments, work outs, etc. as defined by the PMO, are created and maintained for the life of the project, through closure or as requested by business.

• Support project stakeholders, business resources, and IT project managers who are managing projects within their departments via proper staff allocation.

• Manage and keep current the PIA Community of Practice to ensure participants as well as content remain current and relevant.

• Affirm creation of repeatable processes that are shared with stakeholders, business resources and project leadership to validate consistent development application.

• Support the development of project budgets and cost benefit analyses during annual budgeting and during Portfolio Refresh.

• Acquire and maintain current knowledge of industry practices, trends, and techniques.

• Other projects and duties as assigned.


Bachelor's Degree in business administration or a related field; demonstrated experience may be considered in lieu of degree.

Required Experience

Five years of process improvement, hands on knowledge. One year of experience leading dynamic, creative and resourceful teams concentrated in the art of process improvement. Experience leading complex, multi-year enterprise-wide programs.

Preferred Experience

Experience working in both enterprise and technology-focused PMOs, preferably in a health care setting. Experience leading highly effective teams with process improvement or business analysis preferred. Business Process or Lean Six Sigma certification (or equivalent training) preferred. Expertise in Agile project management methodologies a plus.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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