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Customer Service Representative

Employer
Pro Staff
Location
COLORADO SPRINGS, CO
Start date
Sep 24, 2019
Closing date
Oct 24, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Customer Service Representative

Are you passionate about helping others and enjoy customer service? If so, we may have the position for you! Atterro is hiring a Health Benefits Representative in Colorado Springs, CO. In this role, you will be taking inbound calls in support of the Connect for Health Colorado program. 

Perks of the job:


·         Compensation: $14.00 per hour

·         Benefits: Medical/Dental/vision, Life insurance, 401k, service bonus, referral bonus

·         Fun environment: BBQ’s, hosted lunches, perfect attendance gift cards, talent appreciation programs

Position details and responsibilities: 

 

·         Multiple shifts are available – must be able to work any shift between 7am - 8pm, Monday through Friday and occasional weekends

·         Answer inquiries regarding eligibility, enrollments, policy changes, renewals, and account information

·         Answer questions related to the website, such as website navigation, account set up and password resets

·         Enter information and process enrollments within company’s system

·         Protect client information and maintain confidentiality of customer interactions

·         Follow guidelines to comply with security and privacy standards, including FTI, PHI, and HIPAA

·         Meet all metrics and quality standards

·         Any other duties as assigned

Qualifications and requirements:


·         High School Diploma or GED

·         Minimum of one year call center experience

·         Experience with Microsoft Office programs, including Excel, Word, and Outlook

·         Ability to type a minimum of 30 words per minute

·         Strong communication skills

·         Ability to work overtime as needed

·         Healthcare and/or public eligibility program experience is a plus

·         Spanish Bilingual skills are a plus

Company

Administrative & Light Industrial

As in any job, the key to success is knowing what your strengths are and then finding the opportunity to use them. Pro Staff allows you to utilize and develop your skills through exciting projects and temporary assignments with great companies in your area. And, because we take care of all the work involved in finding the right opportunities, you can be free to let your talent shine.

Company info
Location
Minnesota
US

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