Pro Staff

Customer Service Representative

3 days left

Employer
Pro Staff
Location
COLORADO SPRINGS, CO
Posted
Sep 24, 2019
Closes
Oct 24, 2019
Ref
1_554603
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time
Customer Service Representative

Are you passionate about helping others and enjoy customer service? If so, we may have the position for you! Atterro is hiring a Health Benefits Representative in Colorado Springs, CO. In this role, you will be taking inbound calls in support of the Connect for Health Colorado program. 

Perks of the job:


·         Compensation: $14.00 per hour

·         Benefits: Medical/Dental/vision, Life insurance, 401k, service bonus, referral bonus

·         Fun environment: BBQ’s, hosted lunches, perfect attendance gift cards, talent appreciation programs

Position details and responsibilities: 

 

·         Multiple shifts are available – must be able to work any shift between 7am - 8pm, Monday through Friday and occasional weekends

·         Answer inquiries regarding eligibility, enrollments, policy changes, renewals, and account information

·         Answer questions related to the website, such as website navigation, account set up and password resets

·         Enter information and process enrollments within company’s system

·         Protect client information and maintain confidentiality of customer interactions

·         Follow guidelines to comply with security and privacy standards, including FTI, PHI, and HIPAA

·         Meet all metrics and quality standards

·         Any other duties as assigned

Qualifications and requirements:


·         High School Diploma or GED

·         Minimum of one year call center experience

·         Experience with Microsoft Office programs, including Excel, Word, and Outlook

·         Ability to type a minimum of 30 words per minute

·         Strong communication skills

·         Ability to work overtime as needed

·         Healthcare and/or public eligibility program experience is a plus

·         Spanish Bilingual skills are a plus

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