Pro Staff

Training & Instructional Design Specialist

5 days left

Pro Staff
Simpsonville, SC
Sep 26, 2019
Oct 26, 2019
Pro Staff
Job Type
Employment Status
Full Time


Atterro has an exciting opportunity as a Training Specialist in Simpsonville, SC!
Training & Instructional Design Specialist


The main function of a Trainer is to conduct training and development programs for employees. This person is responsible for collecting information, conducting research, and creating training materials and programs. 

      Job Responsibilities:

  • Monitor, evaluate and record training activities and program effectiveness.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Assess training needs through surveys, interviews with employees, focus groups or consultation with managers.
  • Develop alternative training methods if expected improvements are not seen.
  • Develop training procedure, manuals, guides and course materials such as handouts and visual materials.
  • Meet with department leads and management to determine training needs.
  • Present information using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures.


    Core Responsibilities:

  • Maintain a high level of product knowledge and expertise in all IM products.
  • Provide day-to-day support for 3rd party vendor training for Tier 1/Tier 2 level support.
  • Partner with product management and development teams, working directly with engineering to resolve core product issues.
  • Test and provide feedback on products, apps and tools.
  • Take full responsibility for training materials and content related to IM products.
  • Proactively identify process improvement opportunities based on experience and root cause analysis.
  • Provide progress reports on current projects, review performance metrics to identify training gaps.
  • Work with vendor training teams to implement and accelerate adoption of new products.
  • Observe agent interactions and provide feedback for improving customer experience.
  • Create knowledge assessments and evaluation to measure agent’s knowledge and proficiency levels.
  •      Skills:

  • Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership technique.
  • Knowledge of media production, communication, and dissemination techniques and methods.
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods.
    Previous experience with computer applications, such as Microsoft Word and PowerPoint.
  • Education/Experience:

  • Bachelor's degree in relevant field or equivalent experience/training required.
  • 2-5 years related experience required.

  • This position is eligible for benefits and PTO through Atterro!

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