CommonBond Communities

Site Front Desk Assistant

Minneapolis, MN
Sep 27, 2019
Oct 27, 2019
CommonBond Communities
Job Type
Employment Status
Full Time
Home is the foundation for everything in life. Absolutely everything. That’s why it’s been our mission since 1971 to offer quality, dignified affordable housing and life-changing support services. Our model has always been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.”

If creating vibrant, stable communities sounds like important work to you, join us!

CommonBond Communities offers an employee-driven culture that values work/life balance. Our core values are RESPECT, INTEGRITY, PARTNERSHIP, INNOVATION and EXCELLENCE. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please keep reading!

CommonBond Communities is excited to announce the search for a part time Site Front Desk Assistant at Lydia Apartments located in Minneapolis. Lydia Apartments has 40 units dedicated to homeless youth. This position is 16 hours a week working Monday and Thursday overnight shift of 12am-8am with the opportunity for more hours!

The Site Front Desk Assistant is responsible for greeting visitors, answering phones, keeps the building secure, and provides administrative support to property manager and other site staff.

• Answers and directs incoming phone calls, visitors and residents and takes phone messages.
• Answers general inquiries about programs, services, site amenities, and promotes site to general public.
• Maintains confidentiality of all correspondence or documents.
• Follows all policies and procedures to maintain a safe and secure environment.
• Maintains resident relations to insure proper image of the site, staff and CommonBond Communities.
• Refers residents to services staff and programs as needed.
• Provides access to building as appropriate for emergency personnel, service deliveries, etc. as needed.
• Attends to building janitorial needs as directed or in response to emergency.
• Maintains the visitor sign in log book and updates management staff of visitor issues.
• Maintains the key sign out log for program services.
• Receives and assists with resident complaints and reports to property or assistant property manager.
• Assists with recording resident requests for maintenance work.
• Addresses resident concerns in a timely manner and reports them to property manager.
• Complies with all fair housing laws.

Why CommonBond Communities?:
• Work-life balance
• Competitive salary
• Excellent benefits
• Tuition discounts
• Employee recognition and rewards program
• Employee referral program
• A respectful and growth-oriented workplace
• A chance to make the difference in the community!

• High school diploma or equivalent.
• Excellent verbal, written and interpersonal skills.
• Two years experience working with front desk/property monitoring environment or equivalent.
• Knowledge in MS Office Suite (Word, Excel,) applications.
• Detail oriented; able to manage multiple projects and/or tasks.
• Demonstrated ability to maintain an accurate filing and record keeping system.
• Knowledge and ability to work with diverse, economic, racial and cultural population.
• Knowledge of safety and security processes and procedures.
• De-escalation and negotiating techniques.
• Ability to respond to emergency situations in a calm, professional manner.
• Ability to answer a multi line phone system
• Must have access to reliable transportation

• Ability to sit for extended periods of time.
• Ability to lift up to 25 pounds unassisted.
• Use hands repetitively to finger, handle, feel or operate standard office equipment.
• Ability to reach above and below shoulders.
• Ability to bend at waist, kneel and stoop.
• Ability to stand for extended periods of time.
• Ability to walk and climb steps, indoors and outdoors in daylight and evening hours.

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