Manager FPDR

Employer
Target
Location
Brooklyn Park, Minnesota
Posted
Sep 27, 2019
Closes
Oct 26, 2019
Employment Status
Full Time
Description:
About us:

Target is an iconic brand, a Fortune 500 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Beyond our world-class service centers, there are many important challenges to be met in other FRS teams. Payments and Financial Operations strategically curate and enable payment acceptance for Target, working with internal and external partners to envision and advocate for the future, manage payment expense, proactively prevent fraud and manage the accounting and controls for FRS. FRS Operations and Product Team plays at the intersections of process and technology, and Service Center Shared Operations (SCSO) which develops comprehensive service delivery strategies for our service centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). The Credit Strategy and Compliance team manages the credit card program and related interactions with our bank partner, and includes the Credit Strategy, Credit Risk Underwriting and Compliance functions.

As a Manager FPDR you will lead and motivate a lead and motivate a group of 15-17 team members toward the achievement of established quality, productivity, and service level goals. Support a team which will be the first point of contact for incoming cardholder calls, ensuring team members follow critical procedures while delivering a great guest experience. You will provide regular feedback focused on recognition for strong performance as well as recommendations for improvement to ensure maximum effectiveness. As a Manager FPDR you encourage and support career growth and development of team members. Initiate and lead strategic initiatives aimed at improving overall effectiveness and performance of the Disputes team. Collaborate with peers and other leaders to drive results and improvements across the team. Develop a thorough understanding of MasterCard processes, credit industry regulations, and internal policies and procedures as related to transaction and payment disputes. Job responsibilities may change based upon business needs.

About You:
  • 4 year degree or equivalent
  • Minimum 2 years of leadership experience
  • Proven leadership skills and ability to develop, manage and motivate your team in a fast-paced environment
  • Ability to strategize and solve problems while working with ambiguity
  • Strong communication, interpersonal and organizational skills


Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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