Pro Staff

Refunds (RMA) Specialist

Pro Staff
Simpsonville, SC
Sep 28, 2019
Oct 28, 2019
Pro Staff
Job Type
Employment Status
Full Time


Atterro has an exciting opportunity as an RMA Specialist in Simpsonville, SC!
RMA Specialist



The RMA (Return Merchandise Authorization) Specialist will oversee RMA exchange functions particularly for consumers (B2C) with the goal of meeting their satisfaction that is within corporate financial goals.

Job Responsibilities:

  • Position is responsible to review and reject/approve Exchanges and/or AP Refunds requested by CSD departments such as GPCA, Product Support, Contact Center, VOC, etc.
  • Responsible for ensuring that CSD complies with the company’s Warranty policy and procedures including Bill Of Sale & other requirements prior approving Refund AP.
  • Review of Acceptance Documentation for Home Appliance Refund and in some cases communicates with customer to supply additional documents until all refund requirements are met.
  • Ensure all defective units are picked up or have pick up request prior processing and approving Refund AP.
  • Communicates with vendor to resolve issue(s) regarding payment method, payment link, acceptance document, pick up request, invoices and other AP related items.
  • Monitors the Day to Day refund AP transactions including approval & rejections to avoid Exchange or Refund Long Term Pending (LTP)
  • Liaison between BM-Customer Care and BM-Accounting to communicate or resolve Service AP-related issues.
  • Generate weekly & monthly reporting of Refund Quantity and Cost Exposure that will be shared to Sales Team, GBM, and CSD.
  • Report any abnormalities found such as Consumer Fraud or Theft to clients Security Team.
  • From time to time, position may perform periodic audits of Refund Transactions at CSD Contact Center.
  • Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record all related information.
  • Proficiency with Microsoft Word and Excel.
  • SAP and Bex Analyzer skills preferred.
  • Education/Experience:

  • Bachelor's degree and 2-4 years of related experience; or High school diploma or GED required and 5-7 years of related experience required.
  • At least 2 years of work experience in Finance and/or Service operation.
  • Familiarity with sales or service operation of electronic goods.
  • Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.
  • This contract position is eligible for benefits and PTO through Atterro!

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