Pro Staff

Refunds (RMA) Specialist

Employer
Pro Staff
Location
Simpsonville, SC
Posted
Sep 28, 2019
Closes
Oct 28, 2019
Ref
1_555375
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time

 

Atterro has an exciting opportunity as an RMA Specialist in Simpsonville, SC!
RMA Specialist

 

Summary:

The RMA (Return Merchandise Authorization) Specialist will oversee RMA exchange functions particularly for consumers (B2C) with the goal of meeting their satisfaction that is within corporate financial goals.

Job Responsibilities:

  • Position is responsible to review and reject/approve Exchanges and/or AP Refunds requested by CSD departments such as GPCA, Product Support, Contact Center, VOC, etc.
  • Responsible for ensuring that CSD complies with the company’s Warranty policy and procedures including Bill Of Sale & other requirements prior approving Refund AP.
  • Review of Acceptance Documentation for Home Appliance Refund and in some cases communicates with customer to supply additional documents until all refund requirements are met.
  • Ensure all defective units are picked up or have pick up request prior processing and approving Refund AP.
  • Communicates with vendor to resolve issue(s) regarding payment method, payment link, acceptance document, pick up request, invoices and other AP related items.
  • Monitors the Day to Day refund AP transactions including approval & rejections to avoid Exchange or Refund Long Term Pending (LTP)
  • Liaison between BM-Customer Care and BM-Accounting to communicate or resolve Service AP-related issues.
  • Generate weekly & monthly reporting of Refund Quantity and Cost Exposure that will be shared to Sales Team, GBM, and CSD.
  • Report any abnormalities found such as Consumer Fraud or Theft to clients Security Team.
  • From time to time, position may perform periodic audits of Refund Transactions at CSD Contact Center.
  • Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record all related information.
  • Proficiency with Microsoft Word and Excel.
  • SAP and Bex Analyzer skills preferred.
  • Education/Experience:

  • Bachelor's degree and 2-4 years of related experience; or High school diploma or GED required and 5-7 years of related experience required.
  • At least 2 years of work experience in Finance and/or Service operation.
  • Familiarity with sales or service operation of electronic goods.
  • Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.
  • This contract position is eligible for benefits and PTO through Atterro!

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