Incident Response Manager, TOC

Brooklyn Park, Minnesota
Sep 30, 2019
Oct 23, 2019
Employment Status
Full Time
Target is one of the world's most recognized brands and one of America's leading retailers. Behind the brand our guests love, is a culture of continual innovation and right now, we are up to big things. The Target Technology team is driving a transformation in retail, one that will move us from "brick-and-mortar and online" to "bricks-and-mortar and everywhere else." Our goal is to deliver Target's unique "Expect More. Pay Less." promise to guests wherever and whenever they shop, today and tomorrow: in-store, online, on tablets and mobile phones, and in the retail channels of the future.

You can be a part of this story by joining the Target Technology Services (TTS) Technology Operations Center (TOC) team. Our goal is to reduce downtime, improve response to disruptions in store technology, and ensure prevention and mitigation of future disruptions are on track. In the TOC, you'll lead incident management process on high impact incidents through swift and accurate identification of issues, accurate and timely communication of impact to all stakeholders, and restoration of services to that lead to Target's unparalleled shopping experience for our guest.

In order to successfully complete all tasks, a Response Manager needs to possess strong problem solving, analytical and time management skills. They should also be able to apply critical thinking and oral and written communication skills. A Response Manager will be an effective team player and leader who can work independently when necessary. Paying attention to detail and handling crisis situations are also important traits for Incident Managers.

Note: This is a position working the evening shift. The hours for this job are Monday - Thursday, 1:00 pm - 11:00 pm.

Primary Responsibilities:
  • Monitor and detect all major IT incidents and events.
  • Facilitate and drive recovery of outages through the mobilization of key resources (internal or external).
  • Establish and maintain communication of incident timeline and recovery progress to all critical stakeholders.
  • Coordinate and document all critical recovery steps throughout an outage.
  • Ensures proper documentation of issues to assist with post-recovery and problem management actions.
  • Participates in an agile practice by working on special projects or key assignments that drive continuous improvement and improved outcomes of key goals.

Job Requirements:
  • The ability to work evening shifts from 1:00 pm - 11:00 pm, Monday - Thursday.
  • Minimum 1 year experience in a Technology support or operations role.
  • Prior experience in an incident management or major incident response role strongly preferred.
  • Strong facilitation skills that can navigate through complex incidents and multiple teams.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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