Lead Operations Analyst - Fulfillment Performance Management

Minneapolis, Minnesota
Oct 02, 2019
Oct 13, 2019
Employment Status
Full Time
About Us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers. Right on pace with Target's distinctive retail brand, Target Store Operations is continuing to transform the way it operates. Here, your work directly supports the store mission to be the guest favorite through successfully developing and communicating the processes for operations, style and experience, new structures, new operating models and new technology, and utilizing workforce management activities for our 1,800 locations nationwide. Store Operations manages and enhances the informational resources for researching and resolving operational issues, while guiding and communicating with the field team and leaders who use them. Are you a customer service enthusiast who can actively listen to many points of view and then visualize how they'll perform when operationalized in a store? Are you happy to partner with leaders as well as field team members who are often the experts on how well a process is working? Can you creatively envision more efficient processes and how they'll deliver a better experience for guests and team members? Do you possess the innovative mindset to question the status quo, and the confidence to work under varying degrees of ambiguity and well-informed experimentation? Then you'll have success on one of our dynamic teams.

A role within Fulfillment Operations means a big opportunity to apply your logistics, supply chain and fulfillment experience to improve the operations and define the strategies that fuel Ship from Store, Pickup services and next gen fulfillment capabilities.

As a Fulfillment Operations Lead Business Partner, you will be responsible for analyzing Store Fulfillment performance to identify underlying patterns with metrics. You'll develop a deep understanding of all Store Fulfillment processes and make recommendations on process changes to help us improve performance, determine what might impact performance, elevate the guest experience, and increase profitable sales. Your critical thinking skills will be key as you partner closely with Product and Data Sciences teams to lay out criteria for additional data for analysis where needed. Armed with your analysis, you'll influence Stores, Supply Chain and Inventory Management leaders to make process and/or technology enhancement as well as develop targeted communication strategies to maximize results. You will lead, support and execute cross-functional initiatives by utilizing project management techniques to reduce store cancelled digital orders. You will create plans from concept through execution, inclusive of customer impacting changes in stores for the Fulfillment business. You will leverage strong critical thinking and communication skills to work in ambiguity, adapt to a rapidly changing work environment, and navigate competing priorities across multiple business leaders, and challenging the status quo. You will be responsible for pursuing continuous business development and innovation, understanding the external landscape, and identifying trends in the industry that impact Store Operations and Target initiatives.

About You:
  • Bachelor's Degree or equivalent work experience
  • 6+ years of experience in relevant omni-channel, supply chain or stores
  • Demonstrated initiative and ability to work autonomously
  • Demonstrated project and process management/ownership experience
  • Proficient in Microsoft Office
  • Desired MBA
  • Desired experience with performance analytics

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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