Pro Staff

Customer Success Assistant

Employer
Pro Staff
Location
Houston, TX
Posted
Oct 04, 2019
Closes
Nov 03, 2019
Ref
1_550998_1
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time
Prostaff  has an immediate need for a Customer Service Assistant in Southeast Houston. 
Customer Success Assistant Job Description

This key client-facing role is responsible for ensuring client expectations are met with regard to products and service. In addition, this role will focus on growing additional sources of revenue and product reach within accounts. Our company provides an online software solution to increase efficiency, enhance customer satisfaction, control costs, and stay competitive. We currently have customers that are primarily regional. Our company is growing and we are eagerly seeking high quality individuals to join our team. Core values of our company include:

Client-centric organization focused on delivering great customer service Positive, collaborative team environment with co-workers who genuinely care about their work High level of professionalism in everything we do Continuous teaching, learning, and growth for all team members as they share in the journey that is the story of our company Responsibilities of this position:

Develop and manage client relationships and proactively communicate with our customers- order status, alternate solutions and current market trends.

Communicates with customers via phone or email with exceptional customer service skills and solid products knowledge. Research customer inquiries or issues independently to provide a customer with the best possible solution. Keeps customers informed by notifying customers of shipping and stock availability issues; answering questions; responding to requests. Conduct customer online store training sessions via web meetings and conference calls Respond to client inquiries and requests and coordinate with internal business partners to ensure client satisfaction Proactively engage clients, and work closely with account administrators/buyers to offer solutions and improvements for their business Analyze assigned accounts, identify main decision makers to determine growth areas for additional products, and create and assign those opportunities to appropriate sales person Achieve high rate of retention across assigned customer base Reply customer's emails promptly using Outlook. Take orders over the phone, internet and email and input into QuickBooks Enterprise correctly Other duties as assigned
  • Supports sales team
  • Requirements

    Minimum three years’ experience managing account relationships Available M-F; Open to salary of $13.50/hr to start. Specific examples of previous experience developing relationships and exceeding goals Proven track record of establishing credibility with key clients and accounts Excellent interpersonal skills, highly organized and efficient High level of comfort with technology Excellent written and verbal communication skills Motivated by the opportunity to be part of a fast moving, entrepreneurial team Experience supporting Health, Safety and Environmental departments within the petrochemical industry preferred.
  • Is proficient in excel, word, adobe acrobat and publisher.
  • Opportunity for future advancement to inside sales for the right candidate.

  • All interested candidates encouraged to apply at prostaff.com and send a copy of their UPDATED resume to: sehouston@prostaff.com

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