Atterro has an exciting opportunity as a Corporate Trainer / Training Specialist in Plano, TX!
The main function of a Trainer is to conduct training and development programs for employees. This person is responsible for collecting information, conducting research, and creating training materials and programs. Instructional design skills is a big plus!
Job Responsibilities:
Monitor, evaluate and record training activities and program effectiveness.
Offer specific training programs to help workers maintain or improve job skills.
Assess training needs through surveys, interviews with employees, focus groups or consultation with managers.
Develop alternative training methods if expected improvements are not seen.
Develop training procedure, manuals, guides and course materials such as handouts and visual materials.
Meet with department leads and management to determine training needs.
Present information using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures.
Core Responsibilities:
Maintain a high level of product knowledge and expertise in all IM products.
Provide day-to-day support for 3rd party vendor training for Tier 1/Tier 2 level support.
Partner with product management and development teams, working directly with engineering to resolve core product issues.
Test and provide feedback on products, apps and tools.
Take full responsibility for training materials and content related to IM products.
Proactively identify process improvement opportunities based on experience and root cause analysis.
Provide progress reports on current projects, review performance metrics to identify training gaps.
Work with vendor training teams to implement and accelerate adoption of new products.
Observe agent interactions and provide feedback for improving customer experience.
Create knowledge assessments and evaluation to measure agent’s knowledge and proficiency levels.
Skills:
Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
Ability to work independently and manage one’s time.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership technique.
Knowledge of media production, communication, and dissemination techniques and methods.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods.
Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
Bachelor's degree in relevant field or equivalent experience/training required.
3-7 years related experience required.
This contract position is eligible for benefits and PTO through Atterro.
