Description:
About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Service Center Support Services (SCSO) which develops comprehensive service delivery strategies for our service centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

As a Sr Manager Operations Support, you will lead a team of exempt analysts aimed at improving overall efficiency and effectiveness, ensuring regulatory compliance, and driving strategic work forward in support of the RedCard Operations Teams. High level team output includes report development & publication, analytics, project & remediation support, research, and support of business initiatives.

Manage workflow (intake, prioritization, quality), partner collaboration and team development. Develop a thorough understanding of Target RedCard processes and products, credit/debit industry regulations, and internal policies and procedures as related to Collections, RedCard Guest Service and Fraud Loss Prevention. Job duties may change at any time due to business needs.

About you:

• 4 year degree or equivalent experience
• Proven leadership skills and ability to develop, manage, and motivate your team in a fast-paced environment
• Ability to strategize and solve problems while working with ambiguity
• Excellent communication, interpersonal and organizational skills
• Ability to handle a fast-paced, dynamic work environment with a strong sense of urgency
• Strong passion for delivering a great guest experience with every interaction
• 6+ years of previous leadership experience
• Reporting/data experience
• Collections and/or service center experience
• TSYS experience

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications: