We are looking for a Credit and Collections Specialist who will work closely with both the Accounting and Sales teams to verify the credit worthiness of potential and existing customers, as well as perform collections duties to reduce Days Sales Outstanding (“DSO”) and keep it to minimum levels. They will also assist the Corporate Controller with cash receipt projections and keep abreast of any potential bad debt risks.

Responsibilities:

Conduct credit reference checks for potential new customers to ensure credit worthiness

Recommend credit limits for customers based on the company’s financial statements, open balances, average days to pay, credit reference checks, and any market data available

Analyze the ongoing credit worthiness of current customers by reconciling outstanding amounts, thus minimizing bad debt risk

Work with the Accounting and Sales teams to review payment processes (online portals, direct mail, email submission, etc.) to ensure smooth workflows and reduce barriers to receiving payment

Contact customers with outstanding balances via phone and email to verify receipt of invoices, resolve invoice disputes and payment discrepancies, thus expediting the collections process

Analyze aging reports frequently and communicate status of collections with the Accounting and Sales teams by preparing reports that detail customer payment status

Research accounts receivable on a daily/weekly basis to ensure all customers are paying according to the agreed upon payment terms

Communicate professionally with customers to help create payment plans when necessary to bring accounts up to current

Qualifications and Skills Required:

Ideal candidate will have 5+ years of relevant credit and collections experience

High School diploma or GED required, bachelor’s degree is a plus

Ability to create, maintain, and publish various reports, using spreadsheets and graphs/charts

High level of proficiency in Excel, Word, Outlook 

Excellent verbal and written communication; extensive customer service experience is a plus

Strong analytical ability and organizational skills, with great attention to detail

Energetic self-starter, with ability to work in fast-paced environment

Ability to work with minimal direction and supervision