INBOUND CALL CENTER AGENT

Looking For:

Candidate must have at least 3-6 months of written communication experience at a contact center or Office environment (preferred)

·         Candidate must have six months of proven customer service experience

·         Candidate must display analytical and problem solving skills

·         Candidate must excel at written communication

·         Candidate must displayed ability to toggle between multiple applications while assisting                clients on chat/e-mail

·         High-School Diploma or equivalent

           Esthetician license or cosmetology license highly preferred

 

·          Sales experience a plus

·         Candidate must be able to type at least 30 wpm or higher

·         Candidate must be able to pass a grammar test with a 80% or higher

·         Background in cosmetics/skincare preferred

·         Commitment to extensive product knowledge ongoing training.

·         Comfortable with product consultation, up-selling, and product recommendations.

·         Ability to multi-task in a fast paced environment.

·         Understands and strives to meet or exceed call center metrics

·         Attendance and punctuality is essential for this role in a live environment.

 

·            Ability to adhere to all company policies and procedures.