Call Center Agent
INBOUND CALL CENTER AGENT Looking For: Candidate must have at least 3-6 months of written communication experience at a contact center or Office environment (preferred) · Candidate must have six months of proven customer service experience · Candidate must display analytical and problem solving skills · Candidate must excel at written communication · Candidate must displayed ability to toggle between multiple applications while assisting clients on chat/e-mail · High-School Diploma or equivalent
Esthetician license or cosmetology license highly preferred
· Sales experience a plus · Candidate must be able to type at least 30 wpm or higher · Candidate must be able to pass a grammar test with a 80% or higher · Background in cosmetics/skincare preferred · Commitment to extensive product knowledge ongoing training. · Comfortable with product consultation, up-selling, and product recommendations. · Ability to multi-task in a fast paced environment. · Understands and strives to meet or exceed call center metrics · Attendance and punctuality is essential for this role in a live environment. · Ability to adhere to all company policies and procedures.