Pro Staff has a Direct Hire opportunity as a Account Manager for a company located minutes from the Twin Cities area! Ideal candidates must have business-to-business experience, excellent customer service experience, and experience managing several client accounts is desired. Call us to learn more at 763-785-5352 or email your resume to plymouth@prostaff.com with reference ID: 559399

Job duties include but not limited to:

• Process all incoming orders in a timely manner from receipt of order through verifying product availability, ordering special product, pricing, credit status, order entry and release.
• Monitor the status of open customer purchase orders; expedite and/or reschedule as necessary.
• Monitor assigned customer portals for incoming orders and quotes.  Confirm orders as required.
• Provide timely and efficient assistance to customers in resolving problems including product returns and complaints; identify and recommend process improvements that will prevent further problems.
• Assist estimators, customers and sales representatives with the quotation process.
• Set up bill of materials in the system for new parts.
• Maintain Customer Parts file
• Other job duties assigned

Qualifications:

• A minimum of 2 years of relevant customer service experience in a manufacturing or distribution company
• Bachelors or Associates degree or related field experience preferred
• Experience in customer service, order management, account management is a plus
• Willingness to learn with strong computer and communication skills