Change Communication and Readiness Lead (Temporary - 6 Months)

Minneapolis, Minnesota
Oct 24, 2019
Nov 21, 2019
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 10 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible, in partnership with the Organizational Change Management Practice, to develop and execute a structured approach to change management. Support UCare employees, members and providers through various transformation programs, as well as to support change management maturity development at an organizational level.

Responsible to focus on the people side of change, including changes and associated impacts to business processes, systems and technology, organization structure, culture and behavior. Design, socialize and execute comprehensive change management plans, including impact assessments by stakeholder group, communication, training, coaching, structure, technology, skills and resources. These will be used to maximize employee adoption and usage while minimizing resistance.

This important work will result in improved operational effectiveness, organization processes, structures, and accountabilities, with the ultimate goal of optimizing return on investment. It is essential to work successfully with resources from all functional areas of UCare to achieve impactful results in support of the business and/or functions goals and objectives.

• Build relationships at all levels of the organization to facilitate collaboration across business departments and functions to deliver desired program outcomes, while maintaining the integrity of UCare's processes and technology.

• Partner with Program Teams and business leaders to develop and execute customized change management plans.

• Conduct stakeholder analysis, change impact assessments, organizational and business readiness assessments, evaluate and present findings with actions plan in a logical and easy-to-understand sponsorship roadmap format.

• Develop and execute a communication plan that includes key messages to all impacted audiences.

• Create coaching plan to engage and equip managers and people leaders to lead the change with their own teams.

• Create resistance management plan that provides a strategy to both proactively and reactively address resistance.

• Define training needs and develop and execute cross functional training plans

• Develop training curriculum and content as needed (small scale only; instructional design specialist will be hired for large scale).

• Collaborate with program and project management to integrate change management activities into the overall project plan to support a successful implementation.

• Lead multiple workstreams concurrently with a focus on deadlines, details and documentation.

• Responsible to assist in the design, consensus-building and implementation of end state roles, responsibilities and effective governance to manage implemented improvements.

• Other projects and duties as assigned.


Bachelor degree or equivalent experience is required. Prosci Certification.

Required Experience

Seven years' experience in executing large-scale initiatives, including but not limited to organizational change, business process management, systems implementations/conversions, and operational excellence. Five years of business/organizational transformation and change management work. Demonstrated experience and knowledge of change management principles, methodologies and tools. Familiarity with project management approaches, tools and phases of the project lifecycle. Strong strategic communications, visioning and mature influencing skills. Ability to clearly articulate messages to a variety of audiences. Must be a team player and able to work collaboratively with and through others. Able to work effectively at all levels in an organization.

Ability to influence others and move toward a common vision or goal. Flexible and adaptable; able to work in ambiguous situations. Organized with a natural inclination for planning strategy and tactics. Problem solving and root cause identification skills. Advanced computer skills and proficiency in MS Project, MS Word, Excel, PowerPoint, and Outlook.

Preferred Experience

Five years program management experience. Healthcare insurance industry experience. Experience in large, multi-year technology solution implementations.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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