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Front Office Clerk - FT 3rd Shift

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
Nov 29, 2019
Closing date
Dec 29, 2019

View more

Category
Hospitality
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: TBD - based on business needs
Days: $14.25 / hr
Hiring rate or hiring range: $14.25 / hr
Job Description:

Job Summary:

Assists guests in the front office by performing check-in and check-out functions, issues and redeems club coupons and complimentaries.  Collects payment on all transactions.  Promotes Club Mystic by issuing new Club Mystic cards while applying high guest service standards and keeping current with all casino and hotel promotions within fast-paced, high-volume environment.

Budget/Asset Responsibilities:

Responsible for minimum of $500 in currency and coin for the house bank.
Responsible for coupons and complimentaries to equal$1,000.

Job Duties:

  1. Arranges and maintains guest accommodations regarding casino and hotel services which include documenting and following-up on requests.   Maintains up-to-date records of available rooms.  Takes telephone and walk-in reservations.
  2. Greets and communicates current casino and hotel amenities, services, events, dining, entertainment, policies, and travel directions to guests.  Issues promotional materials, casino coupons and gift cards.  Promotes Club Mystic by issuing new Club Mystic cards and explaining program benefits.  Maintain a working knowledge of the Casino's property as well as special events on and near property.
  3. Utilizes software systems to properly access reservations, guest and group accounts, room availability, and related information.  Computes guest billing, collects payments by cash and credit card, and makes necessary adjustments.  Redeems/validates casino promotional coupons and complimentaries.
  4. Reconciles daily coupons/complimentaries in addition to shift closure paperwork. Completes daily paperwork and reconciles cash bank. 
  5. Resolves guest issues and concerns. Facilitates emergency calls from hotel guests, notifying appropriate staff when necessary. Enter wake up calls.  Assemble key packets and create additional keys for guests.  
  6. Properly identify guests at check-in by reviewing valid identification.  Ensures guest data is properly entered into systems and validates against player tracking system. 

Requirements:
  1. Minimum one year guest service and cash handling experience.
  2. Ability to speak, write and read English clearly.
  3. Ability to communicate with a diverse population.
  4. Working knowledge of basic computer operation.
  5. Ability to pass basic math skills test.
  6. Ability to type 25 words per minute.
  7. On feet or standing 95% of time.
  8. Must be able to lift 20 lbs.
  9. Heavy keyboarding - 75% of time.
Full Time Grave Shift:  10:30-7am - will require weekends and holidays.

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

StarTribune Top Workplaces No Year

Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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