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Engineer

Employer
Target
Location
Brooklyn Park, Minnesota
Start date
Dec 12, 2019
Closing date
Jan 7, 2020

View more

Category
Retail / Wholesale
Employment Status
Full Time
Description:

About us:
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

Target as a tech company? Absolutely. We're the behind-the-scenes powerhouse that fuels Target's passion and commitment to cutting-edge innovation. We anchor every facet of one of the world's best-loved retailers with a strong technology framework that relies on the latest tools and technologies-and the brightest people-to deliver incredible value to guests online and in stores. Target Technology Services is on a mission to offer the systems, tools and support that guests and team members need and deserve. Our high-performing teams balance independence with collaboration, and we pride ourselves on being versatile, agile and creative. We drive industry-leading technologies in support of every angle of the business, and help ensure that Target operates smoothly, securely and reliably from the inside out.

As aHi TechEngineer, youserve as technical specialistto Target Team Members:providingone-on-one, in-person and online supportand educationforinfrastructure, software, systems, and devices.

Jobresponsibilitiesmay change at any time due to business needs.

Job Responsibilities

  • Providehigh-level of customer service toTarget Team Memberson a daily basis
  • Rapidly resolvehardware, operational, infrastructure, and application incidents
  • Provide preventative maintenance, troubleshooting,and quick resolutionsto ensureinfrastructure and application stability


  • Followscontinuousimprovement best practices
  • Coordinateand collaboratewith partner support teams to drive issueresolution
  • Adhere to and advocateforTarget'sInformation Security Policies and Best Practices
  • Drivecontinuousimprovement with the development ofnew standards, best practices, and process improvements
  • Provide supervision/work direction to contractorand internteam


Requirements

  • BA/BS or equivalent experience
  • 1-2 years relevant technical support experience
  • Availability to work at multiple locations (Minneapolis, MN and Brooklyn Park, MN)
  • Maintains technical knowledge within areas of expertise


  • Stays current with new and evolving technologies via formal training and self-directed education
  • Proven troubleshooting ability withAndroid OS,iOS,iPadOS, macOS, and Windows 10
  • Strong support-minded focus
  • Ability to build strong relationships with end users, understand their needs, and translate into technology solutions


  • High-level written and verbal communication skills
  • Able to adapt in a rapidly changing environment; a fast learner, self-starter and highly passionate and motivated individual
  • Ability to multi-task
  • Comfort with ambiguity
  • Positive attitude


DesiredRequirements

  • FamiliaritywithITIL best practices
  • Experience with Agile methodologies- emphasis on Scrum and/orScrumban
  • Knowledge of scripting languages and skills to build scripting and automation


Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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