The U.S. Bankruptcy Court for the District of Minnesota seeks an experienced IT professional to manage its Network, Courtroom Technology, AV, PC and Telecommunications Systems.  The location will be St. Paul with regular travel to Minneapolis. Occasional travel to the Duluth and Fergus Falls offices is also required. 

Position Overview:

The Information Technology Technician is responsible for the day-to-day operations of the court’s courtroom technology, audio visual, desktop computer, networks, and telecommunications systems and provides technical and end-user support for judges and court staff.  The Information Technology Technician plays an active role in all IT projects and help desk duties and assists with network and email administration, IT security and other infrastructure-related tasks. The Information Technology Technician will have experience with networking and a wide range of general IT experience with a desire to lean new technologies.

Representative Duties:

• Maintains and troubleshoots all courtroom technology, including courtroom sound, streaming audio and video, electronic evidence presentation and video conference equipment, courtroom computers and other equipment; configures devices and systems for proper operation.
• Installs, maintains and updates desktop computers, printers, copier/scanners and cash register systems, including new product evaluation and software compatibility analysis; diagnoses hardware and software problems, replaces defective components, and remedies hardware and software issues.
• Maintains computer security resources on all workstations, including anti-virus and firewall systems.  Assists with server security systems, as required.
• Maintains and administers computer networks, including file server and user account administration, backup management, disaster recovery and connectivity problem solving.
• Assists with the national IP telephone system support staff.  Configures equipment and makes configuration changes to telephone systems, conducts training for new employees and investigates and troubleshoots telephone system problems.
• Monitors technology changes and recommends, tests and installs system upgrades or features to meet court needs.
• Manages multiple priorities and projects with limited supervision. Works independently and performs timely, high quality work within established deadlines.
• Communicates well both orally and in writing with judges and court staff concerning operational needs, in order to properly craft technology solutions. Provides clear explanations, updates, and recommendations to court managers.
• Instructs non-technical staff on technology techniques, applications and utilization.  Develops procedural guidelines and training documentation and conducts training for end users. 
• Provides input on procurement of equipment, hardware, and software replacements and upgrades. 
• Oversees and acts as technical contact for contractors and other outside vendors when systems are being installed, repaired or upgraded when applicable.

Education and Experience:

A Bachelor’s Degree and/or a minimum of 3 years experience with installation, configuration, maintenance and support of the relevant information technology systems and networks is required.  A Bachelor’s degree in a technology-related field, an advanced degree and/or technical certification is preferred. Technical certifications e.g. CompTIA Network+, CCNP, etc. are also preferred.

Knowledge and Skills:

• Operating systems: Windows 10, iOS, Windows Servers
• PCs and Mobile Devices: Windows/Mac OS installation and configuration, desktop imaging, Apple device configuration, wireless device management
• Telephone systems: VOIP and analog systems
• Virtualization technologies: VMWare
• Server technologies: Microsoft Windows Active Directory, DNS, DHCP, DFS
• Backup technologies: Symantec Backup Exec and Exagrid
• Network Technologies: Cisco networking equipment, understanding of network concepts
• VPN technologies
• Applications: Microsoft Office365, WordPerfect, Adobe products
• Video Conference technologies: Lifesize, and Cisco Telepresence devices
• Courtroom technologies: FTR or equivalent, Crestron and BiAmp Tesira
• Financial/Cash register systems: PC-based cash register systems, including peripheral cash drawers and slip printers, check scanning and credit card transaction hardware and software
• Microsoft technologies: Microsoft Active Directory (AD), Microsoft Group Policies (GPO),  Windows Power Shell

Conditions for Employment:

Candidates must demonstrate organizational skills, good judgment, and willingness to work across different technical domains with legal, technical, administrative and operations staff in a cooperative environment.  Candidates must maintain the confidentiality of sensitive information. 

All employees of the court are required to adhere to the Code of Conduct for Judicial Employees, which is available for review upon request.  In addition, the successful applicant will be hired subject to a probationary period of no less than six months.

Benefits:

• Paid vacation and paid sick leave
• Optional participation in choice of health plans, dental and vision insurance programs, group life insurance program, long term care insurance, and optional participation in a pre-tax flexible spending account plan for commuter reimbursement, and dependent care and medical expenses not covered by health insurance
• Participation in the Federal Employees Retirement System (FERS)
• Optional participation in the Thrift Savings Plan with matching contributions (similar to 401K)
• Public transit subsidy as the budget permits
• 10 paid holidays per year
• Options for one day a week telework and/or compressed scheduling
• This position is subject to mandatory EFT (Electronic Funds Transfer) participation for payment of net pay.

Additional Information:

• Applicants must be citizens of the United States or be authorized to work in the United States. Please note citizenship requirements:
  https://www.uscourts.gov/careers/search-judiciary-jobs/citizenship-requirements-employment-judiciary
• Only the most qualified applicants will be contacted for personal interviews. No telephone calls please.
• Applicants to be interviewed may be asked to provide a completed Application for Judicial Branch Federal Employment (Form AO 78), and a list of references.
• Applicants selected for interview must travel at their own expense.
• The U.S. Bankruptcy Court is not authorized to reimburse candidates for interview or travel expenses.
• The court provides reasonable accommodations to applicants with disabilities.
• As this position is deemed “high-sensitive” the successful candidate will be required to undergo a background clearance which includes fingerprinting, and updated background investigations every five years.

Application:

Qualified applicants should email a cover letter and resume in a single document to: mnb_applications@mnb.uscourts.gov.  Please refer to ANNOUNCEMENT #2020-02 in the email transmittal. 

The U. S. Bankruptcy Court has the right to modify the conditions of this vacancy announcement, or withdraw this announcement, either of which may occur without prior written or other notice.

The United States Bankruptcy Court is a part of the Judicial Branch of the United States Government. Employees of the United States Bankruptcy Court serve under “Excepted Appointment” and are considered “At-Will” employees. 

Please visit the employment (http://www.mnb.uscourts.gov/employment) section of our website for other requirements and benefits information.

THE UNITED STATES BANKRUPTCY COURT

IS AN EQUAL OPPORTUNITY EMPLOYER.