System Engineer - Storage and Virtual Machines

Minneapolis, Minnesota
Jun 03, 2020
Sep 23, 2020
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible to ensure effective and efficient infrastructure system functionality, including all data center, data closet, and desktop systems and peripherals. Work proactively and reactively to resolve infrastructure system issues in an efficient, timely, and effective manner, to maximize business productivity and minimize business downtime. Collaborate with the Technical Services Associate Director and business teams to understand business needs and create forward thinking business solutions. Participate in environment design sessions and enterprise Committees as appropriate.

• Research, recommend and implement infrastructure system needs in a proactive, timely and efficient manner.

• Recommend, assist and lead infrastructure system upgrades, including after hours maintenance. Coordinate and perform switch, router and server installs and upgrades.

• Review changes and enhancements to infrastructure systems and make recommendations related to deploying enhancements to UCare's environment.

• Monitor infrastructure systems to maintain consistent system health and identify and address issues efficiently and effectively.

• Assist with implementing Data Center infrastructure technology improvements

• Assist with business continuity and disaster recovery processes for the infrastructure systems.

• Participate in on-call support rotation.

• Assist the Service Desk in providing end user support as needed.

• Coordinate and assist in the maintenance and development of infrastructure system documentation.

• Cross train other System Engineers on support of the infrastructure systems. Mentor System Engineers and Service Desk staff to assist technical and business skills.

• Collaborate with Technical Services Manager on future direction for UCare's infrastructure.

• Stay abreast of current technology trends, especially as they relate to health insurance and health care delivery.

• Assist in the development and maintenance of user manuals and guidelines.

• Collaborate with other members of the IT department to assist in resolving problems with infrastructure products or company hardware systems.

• Other projects and duties as assigned.


Bachelor's degree in Computer Science preferred; demonstrated experience may be considered in lieu of degree. NetApp Certified Data Administrator Certification is desired.

Required Experience

Five years of supporting and maintaining Storage Technologies like NetApp (FAS8200, AFF700, Cisco and Brocade SAN Switches). This includes Storage configuration, configuring SAN zones, merging SAN fabrics. Experience supporting and administering VMware environments with expertise in NetApp's FlexPod technology. Experience in Windows and Unix server environments. Software and hardware troubleshooting experience and knowledge of applicable security and data privacy practices and laws. Administering and Troubleshooting knowledge of Backup Products like (Avamar, DataDomain, ECS) Avamar and understanding of other backup products in general like (Rubrik/Cohesity). Experience with NetApp Data ONTAP Cluster Mode operating system. Experience of storage replication and mirroring, like Data ONTAP, Applications technologies (Snapmirror, SnapVault, SnapRestore, and SnapDrive). Strong knowledge of Disaster Recovery methodologies. Demonstrated capacity planning and performance analysis capabilities. Experience with SAN implementations and related technologies such as ISCSI, FC, CIFS, and NFS protocols and disk management concepts such as RAID groups, aggregates and LUNs. Experience on Microsoft Azure Cloud Solution and Integration of on-premise devices to public cloud.

Preferred Experience

Experience supporting Cisco, Brocade SAN switches, NetApp (FAS8200, AFF700) Solid Fire Storage Technologies, Avamar, Data Domain, ECS, Cisco LAN/WAN Networking, Active Directory, Microsoft Azure Cloud Solution, ITIL experience.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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