Client Services/Intake Staff
- Employer
- Mid-Minnesota Legal Aid
- Location
- Minneapolis, Minnesota
- Start date
- Jun 3, 2020
- Closing date
- Jun 11, 2020
View more
- Category
- Administrative / Clerical, Nonprofit
- Job Type
- Employee
- Employment Status
- Full Time
Client Services/Intake Staff - Full Time
BACKGROUND: The Minneapolis office of Mid-Minnesota Legal Aid (MMLA) seeks a Client Services/Intake staff member. This position is located at MMLA’s office in Downtown Minneapolis. During the Covid-19 public health emergency, intake staff and most other employees are working remotely. MMLA provides legal representation in civil matters to clients with low incomes, people with disabilities, and seniors - supported by funding from the State of Minnesota, the federal government, local governments, the United Way, foundations, local law firms and corporations, etc. MMLA enjoys a good rapport with, and strong support from, the organized bar. MMLA does not receive funds from the Legal Services Corporation.
RESPONSIBILITIES: This person will be part of the Client Services team. Our Intake staff are often the first point of contact clients have with MMLA and use a person-centered approach in screening and discussing the client’s situation. Intake staff responsibilities include conducting initial client intakes (determining eligibility, interviewing potential client to collect facts in the case, writing a summary of the interview, and entering information into a case management database); answering the main switchboard and directing callers to staff and making referrals; processing office files by updating information in a database; creating and sending form letters; greeting and assisting visitors to the office; interpreting/translating (assuming additional language fluency); and performing other tasks as needed.
QUALIFICATIONS: Applicants must have excellent written and oral communication skills; proficiency in word processing; experience with computers and e-mail; the ability to relate to the client community; and self-motivation. Legal training, knowledge of community resources, experience with case management software, experience with diverse populations are all preferred, but not required. Fluency in a language other than English, particularly Somali, Arabic, Oromo, or Spanish is a plus. The ability to work as part of a team, multi-task and work well under pressure is important.
HOURS/SALARY: Starting salary for the position is $31,035 to $39,950 D.O.E. Benefits include vacation, sick leave, family medical, life, and short-term and long-term disability insurance.
DEADLINE: Applications due by Thursday, June 18, 2020.
APPLICATIONS: Cover letter, resume and writing sample should be submitted online at: https://mylegalaid.org/employment
No calls please.
MMLA is an equal opportunity/affirmative action employer.
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