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Client Services/Intake Staff

Employer
Mid-Minnesota Legal Aid
Location
Minneapolis, Minnesota
Start date
Jun 3, 2020
Closing date
Jun 11, 2020

View more

Category
Administrative / Clerical, Nonprofit
Job Type
Employee
Employment Status
Full Time

 

Client Services/Intake Staff - Full Time

 

BACKGROUND:  The Minneapolis office of Mid-Minnesota Legal Aid (MMLA) seeks a Client Services/Intake staff member.  This position is located at MMLA’s office in Downtown Minneapolis.  During the Covid-19 public health emergency, intake staff and most other employees are working remotely.  MMLA provides legal representation in civil matters to clients with low incomes, people with disabilities, and seniors - supported by funding from the State of Minnesota, the federal government, local governments, the United Way, foundations, local law firms and corporations, etc.  MMLA enjoys a good rapport with, and strong support from, the organized bar.  MMLA does not receive funds from the Legal Services Corporation.

RESPONSIBILITIES:  This person will be part of the Client Services team.  Our Intake staff are often the first point of contact clients have with MMLA and use a person-centered approach in screening and discussing the client’s situation.  Intake staff responsibilities include conducting initial client intakes (determining eligibility, interviewing potential client to collect facts in the case, writing a summary of the interview, and entering information into a case management database); answering the main switchboard and directing callers to staff and making referrals; processing office files by updating information in a database; creating and sending form letters; greeting and assisting visitors to the office; interpreting/translating (assuming additional language fluency); and performing other tasks as needed.

QUALIFICATIONS:  Applicants must have excellent written and oral communication skills; proficiency in word processing; experience with computers and e-mail; the ability to relate to the client community; and self-motivation. Legal training, knowledge of community resources, experience with case management software, experience with diverse populations are all preferred, but not required. Fluency in a language other than English, particularly Somali, Arabic, Oromo, or Spanish is a plus.  The ability to work as part of a team, multi-task and work well under pressure is important.

HOURS/SALARY:   Starting salary for the position is $31,035 to $39,950 D.O.E.  Benefits include vacation, sick leave, family medical, life, and short-term and long-term disability insurance. 

DEADLINE:  Applications due by Thursday, June 18, 2020.

APPLICATIONS:  Cover letter, resume and writing sample should be submitted online at:  https://mylegalaid.org/employment

No calls please.

MMLA is an equal opportunity/affirmative action employer.

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