Pro Staff

Technical Customer Service Rep

Employer
Pro Staff
Location
Urbandale, IA
Posted
Sep 09, 2020
Closes
Oct 09, 2020
Ref
1044112-1
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time
Pro Staff is working with a client in the Urbandale area looking for a skilled technical customer service representative to join their team. This is a 1st shift opportunity that starts between $14-16/hr based on experience. An ideal candidate would have 2-4 years of customer service experience and is familiar with power sports products.

Key Areas of Responsibility:
  • Accurately address all inquiries from a variety of customers in a timely and professional manner.
  • Deals directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors.
  • Communicate issues that arise with products to the appropriate area’s, Quality Dept, Engineering Dept. etc.
  • Inspect returned parts and address product defects or deficiencies with the appropriate groups to resolve the issue.
  • Constantly monitor product application descriptions for accuracy.
  • Provide support to Engineering, Quality and Marketing departments
  • Assisting with Marketing Initiatives
  • Doing research for the Engineering group
  • Reviewing Distributorship catalogs to keep current with changing products.
  • Occasionally attend trade shows and industry events to support our product lines.
  • Perform other related duties as assigned.
  • Education and Qualifications:

    High School Diploma or GED

    Associate or Bachelor Degree (Preferred not necessary)

    Work experience in the powersports industry preferred

    Knowledge of powersports with an emphasis on mechanical components required.

     

    Requirements:

    • Customer Focus                      
    • Quality
    • Teamwork      
    • Communication          
    • Initiative         
    • Accountability & Dependability
    • Development & Learning
    • Time Management and Prioritization
    • Attention to Detail
    If you are interested please apply and call our office at 515-267-0566, thanks!

     


    About Pro Staff

    Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

    All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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