Pro Staff

Customer Service Representative - Seasonal

Employer
Pro Staff
Location
Eden Prairie, MN
Posted
Sep 11, 2020
Closes
Oct 11, 2020
Ref
1046319-1
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time

Pro Staff is working with a wholesale distributor of holiday decorations, including Christmas trees, garland, and lights, in Eden Prairie is currently looking for temporary seasonal assistance on their customer service team! This is a great opportunity to earn extra holiday money and to brush up on your skills.  Apply now, project begins November 2nd and will last through the end of December/early January!

Pay: $16-17/hour depending on experience

Hours: Candidates must be flexible working either 8:30 - 5:00 and 9:30 - 6:00, three Saturdays are required to work (Nov. 28th, Dec. 5th, and Dec. 12th), and the ability to work on Friday, Nov. 27th (Black Friday)

Responsibilities:

  • Answering incoming calls from retail customers who are calling to report product feedback, such as damaged, missing or malfunctioning items
  • Will ask questions to troubleshoot issues, offer resolution and document calls  
  • Work closely with warehouse and other departments to ensure replacement items are shipped and/or provide customer follow up if necessary
  • Requirements:

  • A minimum of one year customer service experience, preferably in a call center role but will consider transferable skills from retail, food service, or other industries
  • Ability to maintain a professional phone presence and uphold customer service objectives  when speaking with callers
  • Computer proficiency, including previous database experience
  • Accurate data entry skills and ability to simultaneously speak with customers over the phone while typing call note
  • Dependability, commitment and on-time, daily attendance
  • We understand the need for ensuring everyone’s safety during these uncertain times and have made accommodations on our end that will allow you to apply and interview for the position remotely. If selected for this opportunity, our client has also taken the necessary precautions with mask requirements, temperature checking at the beginning of each shift, and cleaning requirements to ensure everyone’s safety.

    The Pro Staff experience is more than just a job:

  • Award-winning commitment to excellence. We have earned industry-leading recognition, such as ClearlyRated’s 2020 Best of Staffing Client Diamond and Best of Staffing Talent Awards. We will always strive to find the perfect position for you.
  • A commitment to diversity and inclusion. Racism and discrimination have no place in our world and will not be tolerated by our company. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
  • Support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
  • Longevity and security. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – the fourth largest staffing firm in the world. With over 50 years in the business and a national network of over 400 locations, we offer you unlimited job opportunities.
  • Learn more about us at www.prostaff.com
  • If you are interested in being considered for this position, apply now! For additional information or questions please call or text 952-975-0106 or email your resume to chanhassen@prostaff.com.

     


    About Pro Staff

    Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

    All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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