Pro Staff

Customer Service Representative Team Lead

Employer
Pro Staff
Location
Minneapolis, MN
Posted
Sep 15, 2020
Closes
Oct 15, 2020
Ref
1048171-1
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time
If you have any management or call center lead experience, this could be the job for YOU! The Minneapolis Pro Staff has partnered with a large consulting firm in downtown Minneapolis, which acts as a 3rd part administrator for class action lawsuits, in order to find new call center team leaders! 

In this role, you will be responsible for not only acting as a customer service representative and answering inbound calls, but also for taking on additional lead responsibilities! This is a temporary position paying $17 per hour. If you are bilingual, the pay rate is $18 per hour! 

Job Details
  • Oversee a team of call center reps
  • Answer questions related to callers
  • Follow up with reps regarding key performance
  • Meet with management to development a play for the day
  • Other tasks as assigned
Qualifications
  • Some management and customer service experience
  • Excellent verbal and written communication skills
  • Have great attendance- please be committed to this role! 
  • Comfortable answering inbound calls 
Sound like you?! We want to hear from you! Apply directly or email your resume to minneapolis@prostaff.com. 

About Pro Staff

Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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