Pro Staff

Bilingual Customer Service Rep English/Spanish

Employer
Pro Staff
Location
Minneapolis, MN
Posted
Sep 15, 2020
Closes
Oct 15, 2020
Ref
1048176-1
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time
Do you have customer service experience and strong communication skills? If so, Pro Staff has the opportunity for you! We are currently seeking Bilingual English/Spanish call center representatives for a large company in downtown Minneapolis which acts as a third party administrator for class action lawsuits.

Pay is $17/hour.
Positions are projected to start in September and expected to last 8-12 weeks, possibly longer!

Job Duties:
- Must follow and meet Key Performance Expectations (KPEs) for this role. 
- Manage customer calls by delivering exemplary customer service. 
- No cold calling or sales! Inbound calls from individuals involved in various legal settlements. 
- Answering caller questions by following script and documenting call information into database. 
- General database updates. 
- Write appropriate call logs for company/counsel 
- Transcribe IVR calls as required. 
- Take on roles and responsibilities as assigned by manager in a positive and effective manner. 

Qualifications: 
- 25 wpm minimum typing requirement. 
- Comfortable working on computer. 
- Minimum 6 months customer service experience. 
- Strong communication and organizational skills. 
- High school diploma or G.E.D. required. 
- Professional attitude and appearance. 
- Ability to read, write and speak English 
- Strong work ethic (attendance is critical) 
- Ability to work in fast paced environment 
 
About Pro Staff

Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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