Home Based Team Lead Transportation Command Center (third shift)

Brooklyn Park, Minnesota
Sep 14, 2020
Sep 26, 2020
Employment Status
Full Time
About Us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Team member-facing contact centers include the Client Support Center (CSC) for company wide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, Transportation Command Center, Delivery Services (TCC DS), which provides round-the-clock resolution of logistical issues, and Travel Services, which manages all travel and expense-related work for the enterprise.

As a Home BasedTeam Lead of TCC Delivery Services, you will provide operational leadership and be responsible for leading approximately 10-18 home based team members delivering 24/7/365 support for the movement of merchandise into and throughout Target's supply chain from either your home or office. You will be responsible for hiring, leading, and developing your team while driving business results in a fast-paced environment. You will drive engagement with our teams, and deliver on key business objectives associated with quality, productivity, and guest satisfaction. You will be responsible for identifying team performance opportunities, defining and creating process improvements, leading department initiatives, and supporting team development. You will be required to demonstrate a high level of initiative and time-management skills to deliver strong and timely results. You will be expected to leverage your strong written and verbal communication skills, and critical thinking skills to build relationships with partners at various levels of the organization, leaders, and teams across Target to create solutions and drive operational effectiveness. You seek out new and creative opportunities to improve the overall effectiveness and value of the department. Job duties may change at any time due to business needs

About you:
  • Hours for third shift include 10:00pm - 6:30am but may fluctuate to support business, attend meetings etc. Weekend and holiday requirements are included.
    Four-year degree or equivalent experience
  • 1+ years of leadership experience in a service or retail environment
  • 2+ years' experience in a service-oriented, operational and/or contact center environment
  • Prior experience with carrier/courier logistics or other operational support within a retail environment desired
  • Proficiency in Microsoft programs, including Word, Excel, Outlook and Visio
  • High level of initiative, attention to detail, and ability to prioritize work effectively
  • Strong written and verbal communication skills, with ability to build relationships with various levels
  • Ability to flex your schedule to meet the demands of the business to include evenings, weekends and holidays
  • Ability to commute to a designated Target Facility in certain circumstances
  • Access to a home work space that is clear of noise and distractions in order to perform the role
  • Hardwired internet in your home location
  • Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
  • Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions
  • Ability to safely lift and carry up to 25 pounds of equipment

Additional Home Based Team Member requirements:
  • From time to time, and upon request, you may be required to complete an internet speed test and email a picture of your speed test result to your leader.
  • You will be required to deactivate wireless capability when using Target equipment during your work hours.
  • You will be required to post emergency and work telephone numbers (not including online resources) and other required notices in a conspicuous spot in your home workspace and email a picture of this document to your leader.
  • If there are lengthy disruptions to your power or internet service, you will be required to follow specific Target processes which may include, but may not be limited to, going onsite to work or taking unpaid time off if applicable.
  • You will be required to make sure that confidential information is not left where unauthorized individuals can view it.
  • You must log off or lock your Target issued computer at the end of each shift.
  • Target-issued equipment can only be used for Target business purposes and printing and/or storing proprietary information is not allowed.
  • You must maintain Target's dress code expectations while working from home.
  • You must maintain only one designated work location.
  • You must keep your workspace free from any personal cell phones, tablets or other such devices (especially video and audio recording devices).
  • You must use the surge protector that will be provided with your Target-issued equipment.
  • You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
  • You are expected to follow Target's "Ergonomics in the Workplace" document when setting up your workspace and to ensure a safe work environment.
  • You should have a working smoke detector in or near the workspace.
  • You should have a first aid kit accessible near the workspace.
  • You will be expected to set up all issued Target equipment in your home workspace.**
  • You will be expected to disassemble and return all Target issued equipment as directed by your leader upon request and/or upon the ending of your role.**

By submitting an application you acknowledge that you can meet all the above listed requirements

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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