Job Description Job Summary: Observe, document, and report on activities taking place at the SMSC Gaming Enterprise through the use of the Closed Circuit Television (CCTV) system, specialized equipment, and various software applications. Detect activity related to safety, security, and asset protection concerns such as theft, fraud, cheats/scams, or potential acts of violence. Conduct observation audits related to violations of policy, Minimum Internal Control Standards (MICS), and/or Title 31. Document findings in the daily activity report, incident reports, or gaming audits. Create evidence packages consisting of reports and copies of digital media for release to SMSC GE Management, the SMSC Gaming Commission, and/or outside law enforcement.
- Participate in investigations by reviewing and reconstructing incidents, compiling digital video information, preparing written reports.
- Actively monitor the Gaming Enterprise and other property operations through closed-circuit television to detect activities related to asset protection by guests or team members. Communicates findings to supervisor and generates written reports.
- Conduct observations/reviews of Guest, Vendor, and/or Team Member activity related to special requests from SMSC GE Management.
- Conduct observations to ensure compliance with SMSC GE policies & procedures, MICS, Gaming Regulations, and Title 31 requirements.
- Assist city, county, state, and federal law enforcement agencies in their investigation of cases as they may relate to activity at the SMSC GE. May be required to validate video investigative results through court testimony.
- Occasional Tasks.
- Must be 18 years of age and older.
- High School graduate or GED.
- Two years Gaming Enterprise team member experience, or one year Gaming Enterprise supervisory experience, or two years external asset protection/loss prevention experience.
- Ability to prioritize tasks and adapt to changes in planned daily work.
- Ability to conduct observation audits / investigations related to game protection, Title 31, health & safety, illegal activity, and asset protection.
- Ability to communicate and comprehend information and ideas in spoken and written English so others will understand.
- Proficiency in word-processing, spreadsheets, and electronic mail software. Ability to learn and utilize the various other casino specific software packages used at the Gaming Enterprise.
- Ability to provide consistent exceptional guest service towards guests, fellow team members, and vendors/contacts.
- Ability to pass Table Games test with a score of 80% or better.
- Must be able to pass Surveillance test which includes math, observation, and written communication skills.
- Not related to, or involved with, any Enterprise team members in a cash-handling area.
- General working environment temperature is maintained at a lower than standard office temperature due to electronic equipment temperature requirements in the shared workspace. Position requires the team member to view Liquid Crystal Display (LCD) screens for extended periods.