Saint Paul, Minnesota
Oct 12, 2020
Nov 11, 2020
Job Type
Employment Status
Full Time



Twin Cities PBS (TPT), one of America’s premier public media organizations is seeking a CRM, Data & Analytics Manager. The CRM, Data & Analytics Manager will focus on leading operations of all components & initiatives related to CRM including operational support for Salesforce, ETL, process automation, data security & risk.  Additionally, the CRM, Data & Analytics manager is responsible for managing the processes and people responsible for accurate data management, collection, & reporting.  The CRM, Data & Analytics Manager is responsible for leading a cross-functional team in executing work against the strategic plan and goals of TPT, supporting the growth of giving and driving innovation.


  • Develop, maintain, and execute CRM strategies that align with TPT’s strategic plan
  • Plan, prioritize, develop, & execute CRM related projects
  • Identify opportunities to improve CRM operations, business, technology and risk processes
  • Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data and ensure others are following best practices
  • Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects
  • Support others in the daily use of data systems and ensure adherence to company standards, and assist with reports and data extraction when needed
  • Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)
  • Ensure digital databases and archives are protected from security breaches and data losses
  • Lead CRM project initiatives, while maintaining operational balance and stability
  • Create, manage, and advocate for budgetary allocations to allow for technology/development costs and team growth
  • Coach and mentor CRM, Data & Analytics team
  • Manage all aspects related to vendors & third-party services


  • Bachelor's degree in CS, MIS, or equivalent work experience
  • 5-7 years of relevant work experience
  • 3-5 years of management experience
  • Salesforce administration experience
  • Redpoint or equivalent ETL Experience
  • Experience is creating SQL DBs
  • Experience with APIs and service integrations
  • Proven leadership skills and ability to lead others in defining requirements and identifying solutions
  • The ability to build and maintain relationships with internal and external stakeholders
  • Available one weekend a month for on-call duties
  • Available for off-hour Emergency & Disruptive work needs

To learn more or to apply, please go to and click the “Apply for Jobs” button. If you need assistance and/or a reasonable accommodation during the application or recruiting process, please send a request to

Twin Cities PBS is proud to be an Affirmative Action / Equal Employment Opportunity / Veteran / Disability employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


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