Access Coordinator

Minneapolis, Minnesota
Oct 23, 2020
Dec 11, 2020
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



ABOUT UCARE UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description This position serves as first point of contact for members requesting community based mental health or substance appointment via telemedicine or face to face. Manage telephone, fax, and electronic communications from members and providers as it relates to member's clinical needs, triaging concerns, coordinate and schedule outpatient services within network UCare providers. Participate in the coordination of crisis identification or intervention as needed.

• First point of contact for members and providers as a centralized coordinator for services through external partnered providers for mental health and substance use disorder treatments. Speak with members and assist with identification of their clinical needs, triaging concerns, answering telephonic inquiries from members and advising about available telemedicine/face to face appointments with external partnered providers and assisting with scheduling an appointment.

• Identify clinical needs through interviewing and assessment. Understand mental health and substance use disorder diagnoses to identify symptoms of a disease state to assist the member in finding an appropriate provider who can treat the condition.

• Follow up with members in advance of appointment and assist with transportation needs as covered or applicable to member's benefit plan.

• Utilize active listening to identify members who may be in a mental health or substance use crisis and follow department procedure for crisis intervention with a clinician.

• Follow established call and clinical documentation to complete a thorough and accurate screening of members needs with timely documentation in system. Meet productivity and quality measures as established by the department.

• Utilize active listening to identify members who may be in a mental health or substance use crisis and follow department procedure for crisis intervention with a clinician.

• Understand, implement and support the Evidence of Coverage (EOC), Certificate of Coverage (COC), organization policies/protocols, authorization grid, department procedures and state and federal rules.

• Other projects and duties as assigned.

Education Bachelor's degree with focus on health, social service, psychology or related coursework.

Required Experience Two years' experience in a health plan, mental health or substance use provider setting. Knowledge of mental health/substance use disorder providers. Use and understanding of medical terminology, DSM, CPT, ICD-10 coding.

Preferred Experience Experience working with state and federally funded program in an HMO or MCO organization. Experience with customer services or appointment scheduling in a crisis call center. Peer Specialist or Peer Recovery Support certification optional.

THE UCARE DIFFERENCE The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 10/22/2020

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