Sr. Mgr Resource Strategy & Partner Gov

Brooklyn Park, Minnesota
Oct 29, 2020
Nov 16, 2020
Employment Status
Full Time
About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Beyond our world-class service centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Service Center Shared Operations (SCSO) which develops comprehensive service delivery strategies for our service centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (RedCard, GiftCard). The Credit Strategy and Compliance team manages the credit card program and related interactions with our bank partner, and includes the Credit Strategy, Credit Risk Underwriting and Compliance functions. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

The Sr. Manager Resource Strategy and Partner Governance is a key leader in developing and implementing strategic initiatives to optimize staffing and 3rd party relationships across a global service center network.

Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As a Sr. Manager Resource Strategy and you'll take the lead as you...
  • Lead strategic initiatives that optimize staffing across and within service centers for both internal and 3rd party workgroups
  • Lead the ongoing evaluation of various staffing strategies
  • Lead the development and implementation of rigorous internal governance processes
  • Collaborate with enterprise leadership to build best practices for service center resources
  • Ensure that internal service centers and 3rd parties are implementing best practices
  • Lead governance and risk processes for service center 3rd party relationships

You will partner regularly with Service Center Sr. Leaders, Vendor Leadership, Workforce Management, Talent Acquisition, Talent & Change, Human Resources, Finance, Security, FRS Operations & Product team and Indirect Spend & procurement. Job duties may change at any time due to business needs.

About you:
  • Four year degree or equivalent experience
  • 8+ years business experience
  • Proven ability to collaboratively develop and implement new business strategies
  • Ability to build strategic vision and drive change
  • Experience influencing key business partners without authority
  • Ability to operate in an ambiguous and rapidly changing work environment
  • Proven ability to effectively challenge the status quo
  • Strong analytical, reasoning and negotiation skills
  • Outstanding written and verbal communication skills

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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