Mystic Lake Casino Hotel

Wardrobe Supervisor

Prior Lake, MN
Nov 12, 2020
Dec 12, 2020
Mystic Lake Casino Hotel
Job Type
Employment Status
Full Time
Job Description At Mystic Lake, we pride ourselves on providing excellent customer service. Do you have a passion for customer service as well? Do you have experience leading great teams? If so, this position may be a great fit!

Job Summary: Provide guest service in line with SMSC GE's culture of Purpose, Vision, and Values. Provide direction on the day-to-day operations of the Wardrobe department, and supervise the work activities of the wardrobe team. Applies high guest service standards to ensure a pleasant service experience and efficient operations within a fast-paced, high-volume environment. Ensures Wardrobe provides clean uniforms to team members in a timely manner according to the department's high guest service standards. Ensures cleanliness, organization and safe conditions of Wardrobe. Jobe Duties: Provide work direction on the day-to-day operations of the wardrobe department.
  • Ensures proper staffing levels; assisting in maintaining attendance and variance records.
  • Assigns daily work to wardrobe team and reviews progress of daily assignments.
  • Provides training to new and current team members.
  • Understands, and assists with implementation and adherence to Enterprise and department policies and procedures.
  • Communicates with team members and management on retail related issues (policies, procedures, accuracy, etc).
Supervise work activities of the wardrobe team.
  • Assist with interviewing, selection, training, and development of team members.
  • Manage performance of direct reports through one-on-ones, coaching, performance conversations and performance reviews.
  • Monitors daily transactions of items loaned or sold within the Wardrobe department and reviews daily entry of data into uniform management system.
  • Resolves guest issues and concerns.
    Assists with inventory; counting, ordering, receiving, and control of all uniforms.
  • Occasional tasks
 Occasional Task Description
  • Programs and operates embroidery machine.
  • Covers shifts when short.
  • Cleans and maintains machines.
  • Hand sews as needed.
  • Meets with vendors in manager's absence.
  • Performs duties of Wardrobe Manager as directed.
Days TBD - based on business needs Hiring Rate or Hiring Range 1. Based on Qualifications Requirements Shift Hours: 3:30pm to 12:00am. Must be willing to work weekends and Holidays.
  • Any combination of education and/or leadership/training experience in hospitality or related field to equal two years.
  • Must be able to effectively communicate both verbally and in writing, with all levels of team members and guests in an attentive, friendly, courteous and service-oriented manner.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Proficiency in word-processing, spreadsheets, and electronic software
 Leadership Competencies: 
  • A proven people leader with success building and leading high performing teams. Act as a leader of change and innovation across the business.
  • Skilled in proactively assessing organizational performance and aligning solutions with strategic and cultural initiatives.
  • Demonstrated success of strong relationship management and team building skills, with ability to influence leaders and team members at all levels within the greater organization. Experience with change management and rolling out small and large scale initiatives.
  • Outstanding written, verbal, interpersonal, coaching and presentation skills with the ability to tailor messaging to the audience
  • Strong collaborator who influences effectively with a variety of internal and external stakeholders at all levels.

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