Community Health Worker (Clinical Focused)

Minneapolis, Minnesota
Nov 14, 2020
Dec 31, 2020
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



ABOUT UCARE UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description This position is responsible to facilitate communication, engagement, and coordinate services for PMAP members. Motivate members to be active, engage participants in their health care. Collaborate with members and providers from diverse backgrounds in reducing cultural and socio-economic barriers, identify and reduce barriers related to social factors impacting health to improve outcomes. When determined appropriate, this position will be required to complete in person and telephonic interaction, with not only members, but community-based resources and large care systems. This position requires reliable transportation for travel.

• Assist assigned members to obtain needed referrals and coordinate care. Provide follow-up contact and support to facilitate continuity of care.

• Conduct basic health assessments, assist members to identify needs, provide basic health information and make appropriate referrals.

• Provide field based and telephonic education to promote knowledge and skill building for improved member health self-management.

• Assist in referring and connecting to appropriate preventive care services

• Advocate for members who may have challenges advocating for themselves with providers and other healthcare professionals.

• Provide outbound telephonic engagement calls to members who meet criteria for case management programs.

• Perform daily administrative duties to identify members eligible for case management programs.

• Identify and implement strategies to reach and maintain CM program goals.

• Collaborate with members and/or family members, providers, clinic staff, and other relevant agencies to assure appropriateness of services that meet member needs and ensures desired outcomes.

• Data entry of member information in the clinical documentation software. Complete accurate, thorough and timely documentation.

• Maintain good working relationships and open communication with internal and external customers.

• Other projects and duties as assigned.

Education Community Health Worker Certification. AA degree or two years' experience in human services, community outreach or community health based setting.

Bachelors Degree preferred.

Required Experience Three years of experience in a health or medical care setting, such as a public health department, physician group practice, health plan, hospital, or community clinic.

Preferred Experience Bilingual in Spanish, Hmong or Somali.

THE UCARE DIFFERENCE The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 11/13/2020

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