Supportive Housing Coordinator (Social Services)
Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.” Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.
CommonBond Communities is excited to announce the search for a full-time Supportive Housing Coordinator at our Gateway NE property in Minneapolis, MN. The Advantage Services Supportive Housing Coordinator facilitates recovery-oriented services for residents of CommonBond Supportive Housing programs.
Schedule: Mon-Fri 8:30am- 5pm, some evenings/weekends may be required
ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS
Provides comprehensive recovery-oriented case management services for assigned individual residents
- Conducts a thorough strengths-based assessment with each new resident, and reassess regularly in conjunction with individual plan development.
- Develops an asset-based service plan with each resident and updates the plan with each resident quarterly.
- Links residents with new community-based services as individual plans warrant, and assists residents to maintain existing community-based linkages as needed.
- Provides individual counseling utilizing evidence-based techniques such as motivational interviewing.
- Provides case coordination for residents with internal and external partners.
- Takes the lead in responding to individual crisis situations.
- Coordinates with residents, property management, and Housing Coordinator to resolve lease violations and other housing sustainability issues.
Facilitates recovery-oriented, rehabilitative individual activities
- Incorporates at least one educational activity into each resident’s service plan.
- Provides or facilitates evidence-based group education in Illness Management Recovery, work-readiness skills development, relapse prevention, home management, and living skills.
- Contributes to the development of the community by participating in such responsibilities as Resident Council and the community newsletter.
Assists residents to positively resolve situations that place tenancy at risk
- Meet with each resident (individual or group) within 30 days of move-in to assure resident understanding of their lease, handbook, and house rules.
- Responds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergency situations).
- Works collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations.
- Develops, implements, and monitors written agreements for resolving housing risk with residents.
- Assists residents with preparations for unit inspections and re-certifications.
- Mediates disputes between neighbors and/or between residents and property management.
Works as an effective team member
- Participates effectively as a collaborative member of a coordinated property management/ services team.
- Participates effectively as a co-equal member of a team of service coordinators with shared responsibility for supporting all residents.
- Actively participates in Advantage Services team meetings and promotes collaborative problem solving and professional development.
- Work collaboratively with property management staff and other departments of CommonBond Communities
Maintains timely, accurate, complete, and secure resident records
- Gathers and accurately enters individual resident and program data into CBC, local, state, and national databases as required by program funding within required timeframes.
- Reviews and updates paper and electronic files of assigned residents at least quarterly including:
- Releases and data privacy requirements
- HMIS reporting requirements
- ETO reporting requirements
- Assures that paper and electronic data is secured from access by unauthorized persons.
- Develops and annual professional growth plan for continuing training
- Develops a directory of service/resources for each housing community
- Coordinate publication of each housing communities’ monthly newsletter
- Completes other miscellaneous projects as assigned
- Associates or Bachelor’s degree in a related field or at least three years’ experience in a related field.
- Two years of experience implementing human service programs focused on ethnically, socially, and/or economically diverse populations.
- Two years of experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness.
- Two years of experience implementing programs that use evidence-based models of intervention (e.g. IMR, supported employment, supportive housing).
- Excellent interpersonal, verbal, and written communication skills.
- Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
- Experience utilizing MS Office and web-based programs.
- Ability to respond to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within one hour in emergency situations).
- Be Certified in CPR and First Aid or have the ability to become certified within six months of starting position.
- Be at least 21 years of age.
- Provide proof of a current and valid driver’s license issued in the state of residency.
- Have or be willing to obtain adequate automobile insurance.
- Meet the company's Motor Vehicle Record (MVR) criteria.
- Have access to a reliable vehicle to transport residents.
- Residential and/or clinical experience with persons experiencing mental illness, chemical dependency, co-occurring disorders, and homelessness.
- Experience with medical social work and documentation.
- Knowledge and experience in supportive housing.
- De-escalation and crisis intervention skills.
- Ability to sit for extended periods of time.
- Ability to lift, carry, push, and/or pull up to 50 lbs.
- Ability to file documents.
- Ability to enter data into a computer.
- Ability to interact verbally with internal and external audiences.
- Must be willing and able to travel between sites.
- Must be willing to work evenings and weekends as scheduled.
- Must be willing to carry a cell phone.