Utilization Review Specialist - MH (Temporary - 3.5 Month Assignment)

Minneapolis, Minnesota
Nov 20, 2020
Jan 14, 2021
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible to coordinate behavioral and social services across the continuum of care to assist members as they work to address their complex behavioral health conditions and social service needs. Evaluate member specific clinical information against objective, standardized criteria to determine medical necessity, appropriateness and efficiency of specific services the organization has targeted for prior authorization. Partner with providers and members to engage, assess, develop, implement, coordinate, monitor and evaluate clinical information to identify care management needs. Identify and refer members to care management. Collaborate with care givers, providers, counties and community agencies to coordinate the provision of services. Provide ongoing crisis intervention through the Behavioral Health Triage Line for members experiencing a crisis

• Complete the continuum of utilization review processes within the established department turnaround times. This includes: initiate and complete first level medical necessity review; issue organization determination notifications including approvals, denials, terminations, and reductions; and routing service requests to the behavioral health medical director for physician review.

• Provide consistent and sound first level medical necessity review for published authorization strategies, medical policies, review criteria, review standards, and regulatory requirements in the application of the utilization review process.

• Review initial, concurrent and post service requests for inpatient, residential and outpatient levels of care. Facilitate discharge planning with facilities and UCare or delegate case managers.

• Identify behavioral health utilization trends and assist members in receiving appropriate services for identified needs. Perform telephonic care review for prospective, concurrent and discharge review with psychiatric and substance use treatment facilities as assigned.

• Adhere and understand the interplay regulatory requirements and policies as it relates to behavioral health services and utilization review. Apply, interpret and communicate policies, procedures, clinical guidelines, medical policy, regulations and standards.

• Provide information to members and providers regarding behavioral health benefits and community treatment resources.

• Stay current with behavioral health community resources and service offerings

• Meet productivity and quality measures as determined by the department.

• Document review activities in accordance with professional licensing board established organizational standards.

• Manage the Behavioral Health Triage Line; including include answering crisis calls for members who may need triage and referral to crisis resources Identify and refer cases that would benefit form care management services.

• Develop and maintain a comprehensive knowledge of member benefits for each product; understand, implement, and support the Evidence of Coverage, and follow organization policies as they relate to member benefits.

• Understand and support the organization's provider network and contracts.

• Participate in Holiday Coverage. This includes being on-call over a holiday weekend, review incoming faxes for urgent requests, review and respond to the request, enter authorizations, respond to requests from A&G.

• Other projects and duties as assigned.


RN, LP, LPCC, LMFT or LICSW; preferred dually licensed as a Licensed Alcohol and Drug Counselor (LADC). Current and unrestricted Minnesota license required.

Required Experience

RN: Two years direct behavioral health clinical experience. Experience working with Medicaid/Medicare populations and two years in outpatient mental health or substance use treatment facility or two years as staff in an inpatient mental health unit, crisis residential, IRTS, or crisis residential facility.

LP, LPCC, LMFT or LICSW. Three years' experience in psychiatric and/or substance abuse treatment. Experience working with Medicaid/Medicare
Preferred Experience

All licensures: Experience in utilization review and/or case management. Knowledge of utilization review standards and experience working with state and federally funded programs. Experience in a MCO. Experience in settings that include inpatient, partial, and/or outpatient treatment and care management services in a behavioral care management organization.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 11/19/2020

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