Account Manager - Strategic Partnership

Minneapolis, Minnesota
Dec 02, 2020
Feb 27, 2021
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



ABOUT UCARE UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description This position is responsible for developing and managing products that UCare offers through arrangements with strategic business partners, including but not limited to provider organizations and third party administrators. Including products within existing business lines in UCare's current service area, including Medicare Supplement and Group Medicare. Develop and maintain relationships, manage business opportunities, and work with Product Managers and other UCare leaders in support of the products. Develop and oversee product governance structures and address escalated issues.

• Develop and implement strategies to build and advance partnership products. Serve as liaison between UCare and partner organizations, to ensure that products meet expectations of the partners and UCare leadership.

• Collaborate with Product Managers and Marketing Leads, determine each product's design, place in the larger portfolio, and strategic direction. Develop and implement annual plan(s) for partnership products.

• Provide administrative leadership for governance bodies, work groups and other teams established to oversee the partnership products. Chair or staff each of these groups.

• Maintain an understanding of partnership products, including benefits, operational features and roles/responsibilities of UCare and partners. Serve as point person for resolution of cross-departmental and cross-organizational product issues.

• Serve as the subject matter expert and advocate for partnership products.

• Provide strategic guidance to functional areas and participate in relevant committees and workgroups at UCare. Provide market and analytic support to evaluate and recommend improvements and new business opportunities regarding partnership products.

• Collaborate with colleagues across the company on new partnership product implementation, annual readiness and related activities.

• Other projects and duties as assigned.

Education Bachelor's degree in business, marketing, health care/public administration, or related field required. Masters level degree preferred. Demonstrated experience may be considered in lieu of degree.

Required Experience Five years of experience in a health care organization with managerial responsibility for product performance or relationship management. Ability to work in a matrix environment and possess the ability to lead a cross-departmental team. Working knowledge of Medicare Supplement and/or Medicare Advantage plans and general health plan functions including: operations, marketing/sales, compliance, information systems, data analysis and clinical.

Preferred Experience Expertise in state, federal and commercial health care programs and products. Account management, product management or business development experience at a health plan and/or health system. Experience in new product development and launch. Product performance responsibility in a matrix environment.

THE UCARE DIFFERENCE The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 12/01/2020

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