Sr Digital Operations Analyst
- Employer
- Target
- Location
- Minneapolis, Minnesota
- Start date
- Dec 1, 2020
- Closing date
- Dec 13, 2020
View more
- Category
- Retail / Wholesale
- Employment Status
- Full Time
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Description:
ABOUT THIS OPPORTUNITY
Join Target's Digital team, as a Senior Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns onboarding, training, and day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target's digital business.
PRIMARY RESPONSIBILITIES
Partner orientation, onboarding and training
Partner service and support
Partner performance
REQUIREMENTS
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
Qualifications:
ABOUT THIS OPPORTUNITY
Join Target's Digital team, as a Senior Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns onboarding, training, and day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target's digital business.
PRIMARY RESPONSIBILITIES
Partner orientation, onboarding and training
- Ensure a consistent and efficient partner on-boarding process
- Build relationships with new partners, promoting a confident understanding of the Target platform
- Define and build internal and external processes and methodologies to foster an exceptional partner conversion/on-boarding experience
- Develop and manage training materials and knowledge repositories
Partner service and support
- Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
- Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
- Actively advocate for partner, promoting transparency into client issues to cross function teams that contribute to implementation of a new partner capabilities
Partner performance
- Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
- Drive small to medium Seller experience enhancement projects
REQUIREMENTS
- 4 year college degree
- 3-5 years' experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
- Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
- Strong interpersonal, verbal, presentation and written communication skills
- Able to manage multiple priorities, and work with speed and accuracy
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
Qualifications:
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