Sr Digital Operations Analyst

Employer
Target
Location
Minneapolis, Minnesota
Posted
Dec 01, 2020
Closes
Dec 13, 2020
Employment Status
Full Time
Description:
ABOUT THIS OPPORTUNITY

Join Target's Digital team, as a Senior Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns onboarding, training, and day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target's digital business.

PRIMARY RESPONSIBILITIES

Partner orientation, onboarding and training
  • Ensure a consistent and efficient partner on-boarding process
  • Build relationships with new partners, promoting a confident understanding of the Target platform
  • Define and build internal and external processes and methodologies to foster an exceptional partner conversion/on-boarding experience
  • Develop and manage training materials and knowledge repositories


Partner service and support
  • Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
  • Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
  • Actively advocate for partner, promoting transparency into client issues to cross function teams that contribute to implementation of a new partner capabilities


Partner performance
  • Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
  • Drive small to medium Seller experience enhancement projects


REQUIREMENTS
  • 4 year college degree
  • 3-5 years' experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
  • Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
  • Strong interpersonal, verbal, presentation and written communication skills
  • Able to manage multiple priorities, and work with speed and accuracy


Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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