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Home Based Sr Specialist FMOC - 2nd Shift

Employer
Target
Location
Brooklyn Park, Minnesota
Start date
Dec 3, 2020
Closing date
Dec 9, 2020

View more

Category
Retail / Wholesale
Employment Status
Full Time
Description:

About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From Guest Service Professionals and Product Designers, to Vendor Managers and Financial and Workforce Management Analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From RedCard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with the signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from Headquarters to Stores to Distribution Centers.

As a Home Based Sr. Specialist FMOC supporting our Facilities Management Operations Center (FMOC), you will provide support from your own home to internal and external partners. These partners include store team members, Property Management Technicians and other Property Management partners such as vendors. You will provide information and resolution on specific operational processes that are integral to supporting Property Management assets at all Target locations including Headquarters, Stores and Distribution Centers. Your primary function will include supporting assets within Target stores such as Security, and Refrigeration systems and other general assets. Your support will include tasks such as taking phone calls, emails, chat, researching issues, and general processing. You will provide first level support for all building and asset-related issues, such as creating service requests and dispatching vendors to resolve issues impacting stores. You will monitor alarm signals generated from connected assets and follow established operational processes to diagnose and react to the issue. You will work through escalated issues and take partners to determine options for resolution based on your findings. You will be expected to meet specified department performance standards and goals related to quality and performance metrics.

Core responsibilities are described within this job description. Job duties may change at any time due to business needs.

About you:
  • High School Diploma or GED
  • 1+ years of experience in Customer Service, Contact Centers or Operations
  • Reside within 60 miles of hiring location (Target North Campus/ Brooklyn Park, MN)
  • Ability to commute to a designated Target Facility in certain circumstances
  • 1-2 years of previous guest experience or customer service experience
  • Access to a home work space that is clear of noise and distractions in order to perform the role
  • Hardwired internet in your home location
  • Meet the minimum bandwidth requirements of 40mbps download/5mbps upload
  • Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions
  • Ability to effectively listen, communicate, and resolve issues in partnership with support teams, vendors, and guests
  • Ability to multi-task, prioritize work, and follow-up consistently while effectively resolving issues
  • Detail-oriented with ability to determine root cause of problems and identify issues
  • Strong technical ability to navigate multiple systems, including proficiency with PC/Microsoft applications
  • Ability to independently follow established protocols and guidelines available in various knowledge resources with minimal direct oversight
  • Ability to work a flexible schedule including nights, weekends and holidays
  • College degree or equivalent experience preferred


Schedule (three options are available):

1) Tuesday - Saturday, 2:00 pm - 10:30 pm CST

2) Tuesday - Saturday, 2:30 pm - 11:00 pm CST

3) Monday - Friday 2:00 pm - 10:30 pm CST, and every fourth weekend

Additional Home Based Team Member requirements:
  • From time to time, and upon request, you may be required to complete an internet speed test and email a picture of your speed test result to your leader.
  • You will be required to deactivate wireless capability when using Target equipment during your work hours.
  • You will be required to post emergency and work telephone numbers (not including online resources) and other required notices in a conspicuous spot in your home workspace and email a picture of this document to your leader.
  • If there are lengthy disruptions to your power or internet service, you will be required to follow specific Target processes which may include, but may not be limited to, going onsite to work or taking unpaid time off if applicable.
  • You will be required to make sure that confidential information is not left where unauthorized individuals can view it.
  • You must log off or lock your Target issued computer at the end of each shift.
  • Target-issued equipment can only be used for Target business purposes and printing and/or storing proprietary information is not allowed.
  • You must maintain Target's dress code expectations while working from home.
  • You must maintain onlyonedesignated work location.
  • You must keep your workspace free from any personal cell phones, tablets or other such devices (especially video and audio recording devices).
  • You must use the surge protector that will be provided with your Target-issued equipment.
  • You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
  • You are expected to follow Target's "Ergonomics in the Workplace" document when setting up your workspace and to ensure a safe work environment.
  • You should have a working smoke detector in or near the workspace.
  • You should have a first aid kit accessible near the workspace.
  • You will be expected to set up all issued Target equipment in your home workspace.**
  • You will be expected to disassemble and return all Target issued equipment as directed by your leader upon request and/or upon the ending of your role.**
  • By submitting an application you acknowledge that you can meet all the above listed requirements
  • **Target will provide a reasonable accommodation to a qualified team member with a disability that prevents them from meeting this requirement, consistent with applicable law. If you believe you require an accommodation, please inform TA so that we can engage in a conversation to discuss possible accommodations.


Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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