Organizational Change Management Consultant

7 days left

Minneapolis, Minnesota
Dec 16, 2020
Jan 28, 2021
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible to develop and deliver change management strategies across business areas, PMO portfolio and within the Organizational Change Management (OCM) Practice to support continued maturity in UCare's change capability. Support the development of the OCM practice in maintaining and improving the standards, promoting the practice, and assisting with the development and monitoring of the enterprise change agenda as well as change metrics.

• Support and deliver customized change strategies including stakeholder and change impact assessment, communication and training plans, OCM roadmaps, measurement and sustainment plans as needed with key stakeholders and leaders across the organization.

• Develop and maintain relationships across the organization to facilitate collaboration across business departments and functions to deliver desired initiatives/projects outcomes, while maintaining the integrity of UCare's processes and technology.

• Contribute to the development and facilitation of work sessions and/or change activities to strengthen organizational change capability (leaders & employees).

• Continually review and improve OCM standards, tools, techniques, associated artifacts and change metrics, in partnership with the change team, to ensure UCare is maintaining industry best practices.

• Promote OCM service offerings in contributing to the OCM Change and Communications Approach: enhance the OCM SharePoint site to showcase successes, examples and tools; publish a monthly change newsletter for leaders; develop micro-learning segments; write HUB article to showcases successes; facilitate conversations with the change advisory group etc.

• Administer OCM satisfaction survey and other ad-hoc surveys; analyze results and make recommendations.

• Ensure common set of practices, principles, templates, standards and methodologies for managing change throughout the organization, are being followed within the PMO and throughout the organization.

• Assist in the development, management and monitoring of the enterprise change agenda: evaluate the change magnitude associated with each new request; support the set-up for change management data in the Change analytics tool, monitor major changes underway or planned; track and maintain change management metrics.

• Report change activities and metrics including highlights for leadership's attention on a weekly/monthly basis.

• Assist leader in recruiting, training and developing new staff and contingent staff; lead new hire orientation for new team members.

• Other projects and duties as assigned.


Bachelors' Degree; demonstrated experienced may be considered in lieu of degree. Change Management certification such as Prosci or ACMP preferred.

Required Experience

5 years' experience in executing small to medium scale initiatives; including organizational change, business process management, systems implementations/conversations and operational excellence. 2 years' experience in business/organizational transformation and change management work. Demonstrated experience and knowledge of change management principles, methodologies and tools. Experience with project management methodologies, tools and phases for project lifecycle. Advanced computer skills and proficiency in Microsoft office; including Project, Word, Excel, PowerPoint and Outlook.

Preferred Experience

3 years program management experience. Healthcare insurance industry experience. Experience in small to medium technology solution implementation.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 12/15/2020

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