Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

CCO ACCESS & RELEASE MANAGEMENT ANALYST

Position Description

This position is responsible for the development of access role groups and documentation for HealthRules, Axiom TransSend, Amisys, Optum PPS and CES, along with release coordination of those systems impacted within the Configuration & Claims Operations (CCO) department. Create and operate within the policies and procedures set forward and in alignment with department plans, goals and objectives. Act as UCare business single point of contact for the approval of access requests and release, deployment, outage related needs including but not limited to ensuring the appropriate documentation, processes, communication, and controls are in place. Partner with Business Owners and stakeholders to plan and execute all activities, define and document requirements, create and execute appropriate test cases, coordinate with IT to ensure roles are tested and implemented correctly through post-production audits. Work alongside business and technical teams to increase collaboration and optimize processes and communication. Ensure requirements and processes conform to departmental, corporate, industry, government standards as specified, and access roles or groups comply with Department controls and separation of duties.

• Review and approve access requests for HealthRules, TransSend, Optum PPS and CES.

• Collaborate with business and technical stakeholders to execute the management of access provisioning from intake requirements through deployment of changes into Production.

• Partner with Vendor Payment Solutions, HealthRules Product Owner, and EDI stakeholders to identify, define, and document access permission changes due to enhancements, patches, upgrades, and/or new implementations.

• Gather, document and translate business requirements into technical requirements for permissions building of access role groups.

• Partner with IT to develop and manage user access reviews, and annual access role review of CCO systems.

• Act as CCO's point of contact for department application release, deployment, and outage activities.

• Collaborate with Department Leadership and IT support on all outage or system impacted changes for lower and PROD environments to ensure proper communication, identification of validation resources, calendars and to ensure documents are updated, etc.

• Create, manage, and enhance processes around CCO release management to ensure proper controls, documentations, and communications are in place and followed. Partner with CCO Process or Functional Owners to ensure release/outage calendar is kept up-to-date and communications to impacted Teams are completed.

• Document and maintain end-to-end process documentation related to owned functions.

• Develop and maintain inventory of department artifacts, documents or tools to support all access and release management activities.

• Develop and work with IT to coordinate the implementation of access and release management processes.

• Other projects and duties as assigned.

Education

Bachelor's degree in business, technology or closely related field; demonstrated experience may be considered in lieu of degree.

Required Experience

Two years of access or release management, process improvement or project coordination experience. Demonstrated effective leadership and analytical skills. Advanced written and verbal communication skills are a must. General PC knowledge including Microsoft Office.

Preferred Experience

Expert level knowledge of Microsoft Excel. General knowledge of Microsoft Project and Visio. Solid understanding of project management principles. Experience in building out a release management capability and technical writing.

THE UCARE DIFFERENCE

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 12/17/2020