Mystic Lake Casino Hotel

LSC Cage Supervisor (8pm-4:30am)

Location
Prior Lake, MN
Posted
Jan 08, 2021
Closes
Feb 07, 2021
Ref
7069-2
Contact
Mystic Lake Casino Hotel
Category
Healthcare
Job Type
Employee
Employment Status
Full Time
Job Description Job Summary: Supervises the activities of assigned team members to ensure quality guest service and the security of company assets of each casino cage area in compliance with regulations, policies, procedures, and service standards.
Budget/Asset Responsibilities: Responsible for balancing large inventories of cash and cash equivalents on a shift basis.
Job Duties:
  1. Directs the activities of Cage Cashiers pertaining to communication with guests and handling/securing of company assets to ensure compliance with policies and procedures.
  2. Trains, develops, monitors performance, conducts performance appraisals, provides performance feedback. Assists in the hiring of team members.
  3. Prepares and reviews Currency Transaction Reporting (CTR) documents to verify accuracy and completeness of all required documents. Acts in accordance to regulatory compliance through the monitoring and reporting of Title 31.
  4. Ensures that proper levels of cash and cash equivalents are available at cashier workstations. Ensures ATM's are kept filled and associated accountability forms are complete. Reconciles total cage accountability for assigned area. Reconciles ticket in-ticket out for cashiers.
  5. Schedules breaks and monitors shift changes to ensure coverage at all times.
  6. Completes shift report containing variances, guest issues, performance issues, other department issues, CTRs completed, and any other concerns/comments pertaining to the shift. Information is used by Management to evaluate, maintain, and improve department performance.
  7. Reconciles the entire casino cash accountability for assigned shift.
Days TBD - based on business needs Hiring Rate or Hiring Range 1. Based on Qualifications Requirements
  1. Must be 18 years of age or older.
  2. High school graduate or GED.
  3. Six months' experience in a casino environment as a cage cashier.
  4. Ability to communicate technical, job-related information and ideas in spoken English so others will understand.
  5. Excellent guest service skills.
  6. Proficiency with gaming computer system and basic word processing software.
  7. Knowledge of currency transaction reporting (CTR).
  8. Strong interpersonal and communication skills (verbal and written).
  9. Willingness to actively contribute in an array of projects as requested; eager to learn new skills.
  10. Demonstrated ability to maintain confidentiality.
  11. Basic 10-key and keyboarding skills.

Leadership Competencies:
  1. A proven people leader with success building and leading high performing teams. Act as a leader of change and innovation across the business.
  2. Skilled in proactively assessing organizational performance and aligning solutions with strategic and cultural initiatives.
  3. Demonstrated success of strong relationship management and team building skills, with ability to influence leaders and team members at all levels within the greater organization. Experience with change management and rolling out small and large scale initiatives.
  4. Outstanding written, verbal, interpersonal, coaching and presentation skills with the ability to tailor messaging to the audience.
  5. Strong collaborator who influences effectively with a variety of internal and external stakeholders at all levels.

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