Process Improvement Analyst

Minneapolis, Minnesota
Jan 14, 2021
Jan 26, 2021
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible to support continuous process improvement throughout the organization by analyzing processes and completing improvement projects across UCare as directed by the Process Improvement Supervisor and Project Management Office (PMO) Director.

• Support the execution of the UCare Project Portfolio through process documentation, subject matter review and improvement research

• Collaborate with business owners and subject matter experts on teams throughout the enterprise to study processes and improvements using various process improvement tools and methodologies.

• Create process maps and perform data gathering and historical trending to develop a current state and identify root causes of defects or areas of waste in a process.

• Initiate and manage process improvement engagement scope, timing and resources to reach agreed upon future state outcomes and transition to run the business.

• Develop metrics to monitor ongoing performance measurements.

• Maintain documentation to track process improvements and performance, communicate progress to multiple stakeholders and leadership, and assure timely achievement of project deliverables.

• Assist in building and maintaining a library of process improvement tools, templates and best practices.

• Aid in establishing a library of UCare process maps and information flows.

• Assist in coaching and training business or PMO team members in utilizing process or improvement resources throughout UCare.

• Other projects and duties as assigned.


Bachelor's degree in business or related field preferred; demonstrated work experience may be considered in lieu of degree.

Required Experience

Two years of process improvement experience using Lean, Six Sigma or other process improvement methodology.

Preferred Experience

Certification through an accredited Lean /Six Sigma program.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 1/13/2021

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