Customer Service Manager

Location
Vernon Hills, IL
Posted
Jan 20, 2021
Closes
Feb 01, 2021
Ref
1120729-1
Contact
Digital People
Category
Other
Job Type
Employee
Employment Status
Full Time

Customer Service Manager

Our client located in the Northern suburbs is seeking a Customer Service Manager.  The division of responsibilities is 75% management of up to 7 Customer Service agents and 25% customer service during busy times. The customer service function at this company is highly technical where some orders are repeat orders and some are extremely complex. All orders are processed and taken via phone and email.

Overview:

Responsible improving managing and improving the customer service team, tools, systems, and day-to-day workflow to handle customer needs - quotes, orders, concerns, etc.  - in an efficient and  professional manner.  Collaborates closely with other departments (i.e., product, sales, operations, etc.,  to ensure customers’ needs are met. Must be  highly effective at all levels of essential customer service functions (quoting, order entry, production instructions, sourcing, expediting and shipping instructions, status reports, etc.) Offshore communication, team management – training, continuing education, performance reviews, hiring and dismissal. Continuously review customer service agency workload to ensure even account distribution, adjusting as necessary and managing temporary assistance as needed.

Requirements:

Bachelor's degree 5-7 years in related field (customer service, procurement, supply chain, etc.) and experience managing a customer and supplier-facing team

 

 


About Digital People

Digital People is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Digital People is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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