Community Health Worker - COVID-19 Response Team (Temporary - 9 Month Assignment)

7 days left

Minneapolis, Minnesota
Feb 16, 2021
Mar 10, 2021
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible to participate in the outreach and management of incoming calls from UCare members/family members/significant others and will assist members in identification of ways to maintain their personal safety, as well as in the facilitation of services which are needed in relationship to COVID-19. Support efforts to provide education to members and assist with setting up medical appointments, transportation, and related services in effort to facilitate care. Provide general education to members about preventive health plan benefits available to them and support efforts to maintain personal safety, and to recover from COVID-19.

• Provide outbound telephonic engagement calls to members who meet criteria have been identified as at risk for COVID 19 or having tested positive for COVID-19.

• Support incoming telephonic calls from member/family members/ significant others, who have met criteria as at risk for COVID 19 or having tested positive for COVID 19.

• Document, schedule medical appointments and necessary services, including support services for members in obtaining preventive care and services, taking into account the member's unique needs, and working to facilitate culturally congruent services whenever possible.

• Enter members who wish to opt-out of further calls, mailings, etc. into the 'Opt-Out' list.

• Engage in member facing interventions (e.g. member materials, IVR calls/scripts, newsletter articles, etc.).

• Send member mailings regarding incentives and/or appointment reminders in the mail.

• Provide feedback on best practices regarding written and verbal engagement with members.

• Complete productivity tracking document as directed.

• Collaborate with teams to document, schedule and identify project timelines, milestones, resource allocation and problem-solving strategies.

• Collaborate with members and/or family members, primary care physicians, clinic staff, providers, and other relevant agencies to assure appropriateness of services that meet member needs and ensures desired outcomes.

• Maintain good working relationships and open communication with internal and external customers.

• Other projects and duties as assigned.


Community Health Worker Certification. AA degree or two years' experience in human services, community outreach or community health-based setting. Bachelor's Degree preferred; demonstrated experience may be considered in lieu of degree.

Required Experience

Three years of experience in a health or medical care setting, such as a public health department, physician group practice, health plan, hospital, or community clinic.

Preferred Experience

Bilingual in Spanish, Hmong or Somali.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 12/16/2020

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