CLIENT SERVICES/INTAKE STAFF – FULL TIME

Location
Minneapolis, Minnesota
Posted
Feb 17, 2021
Closes
Feb 25, 2021
Job Type
Employee
Employment Status
Full Time

CLIENT SERVICES/INTAKE STAFF – FULL TIME

 

Mid-Minnesota Legal Aid (MMLA) seeks a Client Services/Intake staff member for our Minneapolis office. Our Intake staff are often the first point of contact clients have with MMLA and use a person-centered approach in screening and discussing the client’s situation. During the COVID-19 public health emergency, intake staff are working remotely. MMLA provides legal representation in civil matters to clients with low incomes, people with disabilities, and seniors.

RESPONSIBILITIES: 

  • Conduct initial client intakes by phone or online to determine eligibility
  • Interview potential client to collect facts in the case
  • Write a summary of the interview
  • Enter information into and maintain a case management database
  • Answer the main switchboard and direct callers to staff and make referrals
  • Create and send form letters
  • Apply the principles of Legal Aid’s Racial Justice Values Statement in all work-related business and interactions    
  • Greet and assist visitors to the office
  • Interpret/translate (assuming additional language abilities)
  • Perform other tasks as needed

QUALIFICATIONS: 

  • Excellent written and oral communication skills
  • Proficiency using Microsoft Windows and Office is required
  • The ability to relate to the client community and self-motivation
  • Skills in a language other than English, particularly Somali, Arabic, Oromo, or Spanish is a plus 
  • The ability to work as part of a team, multi-task, and work well under pressure is important
  • Legal training, knowledge of community resources, experience with case management software, experience with diverse populations are all preferred, but not required

HOURS/SALARY:   Starting salary for the position is $31,035 to $39,950 D.O.E. Benefits include vacation, sick leave, family medical, life, and short-term and long-term disability insurance. 

DEADLINE:  Applications due by March 3, 2021, or until position is filled.

APPLICATIONS:  Cover letter, resume, and three job-related reference should be submitted online at:  https://mylegalaid.org/employment

No calls please.

MMLA is an equal opportunity/affirmative action employer

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