Sr Specialist CSC

Employer
Target
Location
Brooklyn Park, Minnesota
Posted
Feb 16, 2021
Closes
Feb 25, 2021
Employment Status
Full Time
Description:
About us:
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As a Sr Specialist Client Support Center (CSC), you'll provide day-to-day first level technical and process support and troubleshooting to all Target HQ, Store, and Distribution team members, vendors, and key partners through a variety of contact channels, from email, to phone calls, IMs, etc. You will be responsible for seeking information to help you understand the reported issue and how the issue impacts the business, so you can identify solutions and respond with the appropriate level of urgency. You will be responsible for providing a positive experience for team members through your proactive communication and ability to quickly troubleshoot concerns using available resources. You will be responsible for providing outstanding service every day, while demonstrating care and empathy. You will need to have experience navigating multiple systems, be able to identify process or procedure enhancements, and proactively educate clients on available resources. You'll be expected to enhance your knowledge through ongoing trainings and business initiatives. You will personally contribute to team objectives and service levels, while meeting all productivity and quality performance standards, and looking for ways to improve client satisfaction. As you grow your knowledge, you will be expected to be a team player by sharing insights, acting as a technical and process resource for other team members, and assist with training, process improvement, and knowledge updates. Core responsibilities are described within this job description. Job duties may change at any time due to business needs.

About you:

• High School Diploma or GED
• 1+ years of experience in technical call center and/or customer service experience
• Strong analytical and problem solving skills, with ability to adapt to changing priorities and team needs
• Detail-oriented with ability to determine root cause of problems and identify issues
• Strong verbal and written communication skills, including the ability to effectively listen, negotiate and make decisions in a fast-paced environment
• Ability to use various information sources to answer questions, identify problems and resolve guest issues
• Ability to work a flexible schedule including nights, weekends and holidays
• Strong technical skills, including experience with PC/Microsoft applications and ability to navigate multiple systems at the same time
• Desired knowledge of general hardware/software terminology and concepts, and/or technical certifications
• College degree or equivalent experience preferred

Start Date: 4/4/21

Training Schedule: 8 am - 4:30 pm

Permanent Schedule: Shift start time will be between 6 am - 10 am, and every 4th weekend.

This position will be working from our Target Northern Campus. Target strives to balance the safety of our team with the support for our guests and the community. As we work to protect our team members, prospective team members and communities during the current COVID 19 situation, we are making temporary changes to our working environment for many of our roles. Our team members performing this role are temporarily working from home. Please talk with your recruiter should you have questions about any work from home requirements or expectations. Please note this is only a temporary work from home arrangement and team members will be required to return to campus to resume working once instructed to do so.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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