System Analyst - Scrum Team

7 days left

Minneapolis, Minnesota
Feb 23, 2021
Mar 09, 2021
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible to serve as an active and self-motivated Scrum Team member you contribute to successful delivery of an organizational Encounter Data Solution. This position is primarily responsible for providing support for the Encounters application and related databases or systems ensuring UCare meets the accuracy and timeliness requirements for our regulatory agencies. This includes responding to incidents, escalating issues when appropriate, conducting application maintenance and upgrades, and ensuring that the application is optimized with respect to its overall performance and ability to satisfy business requirements.

• Manage the Encounters calendar. Ensure the production calendar accurately reflects user operations, system support operations, migrations to new releases, and any other events which could impact throughput. Communicate these events to all stake-holders.

• Document and report system and/or application issues to users and development staff in a timely manner, including all relevant information and an assessment of the priority level of an issue; document system changes in the system log. Ensure system issues are appropriately closed.

• Act as an internal consultant, advocate, mentor, and change agent providing expertise and technical guidance on complex Encounters projects across several lines of business.

• Assist Product Owner with Product Backlog Management and user story development and prioritization {all positions}

• Participate in Sprint Planning, Sprint Review, Sprint Retrospective and Daily Scrum stand-ups.

• Participate as a member of the Development Team

• Provide transparent and continual feedback to Scrum team members and post sprint updates to Product Owners for backlog refinement

• Document and develop requirements for multiple system components (i.e., database, applications, operations, system environment, etc.).

• Collaborate and align cross-functionally with the business to understand/influence business requirements while considering IT goals and objectives and new and emerging technologies.

• Create and maintain system monitoring, automation, scheduling, and alert processes.

• Perform weekend and evening support as needed or scheduled.

• In conjunction with the Data Services team, ensure that any data collected is being properly managed in accordance with policies regarding privacy, archival and retention.

• Assist as needed with applications supported by the ITSM & Systems Support Team within IS.

• Other projects and duties as assigned


Bachelor's degree in Computer Science preferred; demonstrated experience may be considered in lieu of degree.

Required Experience

Strong analytical and product management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements. Expertise in the implementation, support and troubleshooting of production environments. Experience with system and application linkages to enterprise monitoring, automation, and dashboards. Biztalk exposure including 837 and other EDI transaction experience. Four or more years of experience with business and technology leadership, leading or mentoring teams, working with cross functional teams. Eight or more years of technical experience with systems analysis, design.

Preferred Experience

Knowledge in UNIX and Windows operating systems. Understanding of relational database concepts with experience using SQL Server or Oracle. Knowledge of scheduling tools, preferably Appworx or UC4/Automic. Technical knowledge of UNIX, Oracle, scripting, troubleshooting techniques, and system analysis skills. Two years working in Agile teams with experience in developing/updating Epics, User Stories, Acceptance Criteria and project documentation. Knowledge and/or experience with Encounters.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 2/22/2021

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